LPL Financial · 1 day ago
Case Manager
Fort Mill/Charlotte
Full-time
Onsite
Entry, Mid Level
$24.99/hr - $41.66/hr
2+ years expLPL Financial is among the fastest growing wealth management firms in the U.S., empowering professionals to help clients achieve their financial goals. The Case Manager will partner with various teams to resolve complex issues, providing expert advice and recommendations while operating with significant independence.
FinanceFinancial Services
Responsibilities
Track and communicate directly with Advisors, their office staff, other business partners, and LPL Leadership by phone and email for up to 60 percent of the day
Research complex situations and analyze service solutions for up to 40 percent of the day
Participate in various department and company-wide initiatives to help drive efficiencies and enhance clients’ service experience
Create trend reporting to ensure Service Trading and Operations is operating as intended and identify variances immediately to address any issues
Maintain and continuously update status of incident within the incident tracking software to include the creation of Knowledge base articles for incident resolution
Be a subject matter expert and ask the right questions to 'connect the dots' across a broad array of topics
Demonstrate analytical thinking and creativity by continually examining and identifying opportunities for improvement within Service Trading and Operations
Qualification
Required
2+ years of financial services /customer service experience
SIE required
Strong attention to detail with a pro-active approach to solving and preventing problems
Ability to work under pressure/deadlines and manage multiple priorities
Strong time management and organizational skills
Proven track record in relationship management and customer satisfaction
Ability to work with and communicate effectively with various levels throughout the organization
Ability to learn multiple aspects of the Financial Services industry and understand how it all connects
Proficiency in Microsoft Office products, specifically Excel, Outlook, and Word
Preferred
Bachelors preferred or equivalent work experience
Benefits
401K matching
Health benefits
Employee stock options
Paid time off
Volunteer time off
And more
Company
LPL Financial
LPL Financial provides investment solutions and tools for independent financial advisors.
5001-10000 employees
H1B Sponsorship
LPL Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (105)
2023 (122)
2022 (127)
2021 (65)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-03-31Post Ipo Equity· $1.5B
2024-06-03Post Ipo Debt· $1B
2010-11-18IPO
Leadership Team
Rich Steinmeier
Chief Executive Officer
Sid Vyas
Chief Technology Officer/EVP
Recent News
MarketScreener
2025-12-16
2025-12-12
Company data provided by crunchbase