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AFL · 3 days ago

Customer Service Rep - Market Support Specialist- Energy

Duncan, SC

Full-time

Hybrid

Entry Level

1+ years exp

AFL is a leading manufacturer of fiber optic cable and connectivity solutions, and they are seeking a Customer Service Representative III to assist in quoting and sales support. This role involves managing purchase orders, processing returns, and generating invoices while ensuring accurate financial adjustments and customer inquiries are addressed.

Enterprise SoftwareManufacturingNetwork SecurityTelecommunicationsWeb HostingWired Telecommunications

Responsibilities

Manage purchase order revisions, including updates to pricing, quantities, and shipping details

Process returns (RMAs), credits, and rebills to ensure accurate financial adjustments

Generate and issue manual invoices as needed, including those for specialty transactions

Retrieve and distribute essential documents such as packing slips and invoices

Maintain accurate pricing records in Salesforce, including blanket pricing updates

Monitor and manage un-booked orders, ensuring timely processing and resolution

Oversee customer inquiries and requests from designated inboxes and external portals

Process specialized billing transactions

Support the quoting process by reviewing RFQs, identifying products, and coordinating pricing and lead times with internal business units

Prepare comprehensive and accurate quotations in collaboration with key stakeholders

Maintain visibility on quotes and ensure timely follow-up while adhering to turnaround times

Communicate delays or status updates to internal teams to ensure alignment on outstanding tasks

Understands, adheres to and promotes the environmental, health & safety policies and complies with AFL business Policies and Procedure

Qualification

Customer service experienceSalesforceMS OfficeOracleMulti-taskingInterpersonal skillsInitiativeTeam playerDetail oriented

Required

Intermediate user of MS Office required

Preferred

1-3 years of customer service/account management experience preferred, will consider otherwise qualified candidates that have demonstrated initiative and desire to grow

Experience with Oracle and/or customer relationship management software, preferred