Apply on Employer Site

Baird & Warner · 1 day ago

Assistant Manager, Transaction Operations

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$60K/yr - $65K/yr

Baird & Warner is a well-established real estate company recognized as a Top Workplace. The Assistant Manager, Transaction Operations plays a critical leadership role, supporting the Manager and ensuring operational continuity and team performance in a fast-paced environment.

Real Estate

Growth Opportunities

Responsibilities

Act as the Manager’s right hand, assisting with daily operations and special initiatives as needed

Help plan and facilitate team meetings, trainings, and Power Hour sessions

Take ownership of training responsibilities for new and existing team members

Provide coverage for team members during absences and assist in office coverage when staffing gaps occur

Support team morale, accountability, and performance standards

Maintain active production pipeline while supporting team operations

Oversee complex or unique transaction scenarios, including advanced calculations and non-standard files

Handle reopens and Stage 5 escalations

Serve as the primary escalation point for administrative issues, agent concerns, and problem resolution

Escalate issues to the Manager when appropriate, with clear recommendations

Create and maintain management reporting related to production, errors, and performance trends

Document new processes, updates, and procedural changes for storage in the shared drive

Oversee reconciliation of accounts and resolution of errors, ensuring accuracy and compliance

Assist with continuous improvement initiatives to streamline workflows and reduce errors

Step in to support the team during PTO, leaves, or unexpected vacancies

Assist with onboarding, transition support, or office stabilization when turnover occurs

Ensure operational consistency and service levels are maintained at all times

Qualification

Transaction operations experienceEscalation managementOrganizational skillsAnalytical skillsProblem-solving skillsCommunication skillsProcess documentationDetail-orientedLeadership skills