Kforce Inc ยท 2 days ago
Branch Operations Supervisor
Millbrae, CA
Contract
Onsite
Senior Level
$32/hr - $43/hr
5+ years expKforce Inc is a staffing agency seeking a Branch Operations Supervisor for their banking client. The role involves overseeing customer service operations, managing transactions, and ensuring compliance with regulatory guidelines while leading a team to enhance operational efficiency.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Oversee and follow all aspects of customer service, including complex administrative, operational, service and product issues; Ensure that Customer Service Representative quickly researches and solves customers' inquiries and requests
Supervise the handling of customer transactions such as check cashing, deposits, withdrawals, payments, etc
Oversee the efficient processing and handling of new account origination
Manage risk associated with the operational aspects of customer relationships and their business transactions by participating in the daily review and approval of management reports (i.e. referred items, overdraft, large transactions, etc.)
Minimize/eliminate audit exceptions and possible loss situations through timely and effective training, mentoring and counseling
Act as liaison with all other Bank Departments to resolve operational or service-related issues
Recommend operational policy and procedures enhancements to ensure optimal customer service and ease of execution by bank staff
Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function
Unless otherwise assigned select, hire and train new personnel within the department
Counsel, mentor and prepare employee performance reviews; If needed, make recommendations for employee promotions and salary increases
Qualification
Required
High School diploma/GED or its equivalent; College degree preferred
5+ years of experience in customer service or bank operations management function of a bank or financial institution
3+ years of experience in managing and leading operations staff
Good knowledge of bank products and services and support systems
Strong Customer Service Skills and being able to recognize referral opportunities
Good knowledge and understanding of bank operations, policies and procedures
Excellent written and communication skills, including ability to deal professionally with branch issues, problems, and questions
Excellent attention to detail and accuracy; good organizational, research and follow-up skills
Ability to interact with all levels of customer, staff, and management
Requires the ability to exercise independent judgment and employ basic reasoning skills
Ability to work successfully in a deadline driven, team environment
Strong Banking Software Skills required (Fiserv preferred). Ability to stay up-to-date on software changes
Proficient in Microsoft Word, Excel, Outlook
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase