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Omni Hotels & Resorts · 1 day ago

Room Care Technician

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

Omni Hotels & Resorts is known for refined Southern hospitality, and they are seeking a Room Care Technician to ensure a safe and well-maintained hotel environment. The role involves performing maintenance services for guests and completing various maintenance tasks in a professional manner.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Performs CARE (Clean and repair everything) in 2-3 guest rooms per day

Assist hotel guests with any guest room maintenance issues (plumbing, lighting, electrical, painting, etc)

Perform preventative maintenance responsibilities on all guest rooms as assigned

Work as a team to keep the back of house areas and equipment in safe, good working order

Clean all work areas after completing job

Completion of all assigned work orders and daily tasks

Receive direction for house calls via radio

Have a thorough understanding of Omni fire alarm procedures and other emergencies

Have a thorough understanding of Omni Hotel rules and regulations

Have a thorough understanding of OSHA rules and regulations

Be familiar with all hotel amenities and hotel facilities

To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)

Maintain 4 - Star/4 – Diamond Standards of guest service

Aid guests in locating other areas of the hotel (walk them to destination if possible)

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

Effectively operate computer, two way radio, power and hand tools required to complete responsibilities

Deliver personalized, memorable guest experiences by utilizing the Power of One

Perform other duties | special projects as assigned by Engineering Management

Qualification

Building maintenance experiencePainting skillsBasic plumbing skillsBasic electrical skillsCustomer service skillsProblem solving skillsMinor carpentry skillsLighting skillsComputer skillsProfessional appearance

Required

Excellent customer service and problem solving skills

Able to assess a room and create a finished look for our guests

Must possess painting, basic plumbing, basic electrical, minor carpentry, lighting and computer skills

Maintain a professional business appearance, attitude, and performance

Prior building maintenance experience and/or relevant technical training

Walk, stand, climb, bend, reach over-head, squat and kneel for long periods at a time, as the position requires constant motion. Crawling for short periods of time

Move, lift, carry and push items weighing up to 50-100lbs without assistance. Candidates must be able to utilize step stools and ladders effectively