BD · 1 day ago
Field Service Engineer (Field Base Woburn, MA)
Woburn, MA
Full-time
Onsite
Mid Level
$21.60/hr - $33.60/hr
3+ years expBD is one of the largest global medical technology companies in the world, dedicated to advancing health. The Field Service Engineer is responsible for providing on-site support, including installation and service of diagnostic instrumentation, while ensuring high standards of professionalism and customer satisfaction.
Health CareMedical DeviceTechnical Support
Responsibilities
Install, repair, maintain, and service instrumentation with minimal supervision while adhering to documented procedures, ISO standards, and GMP requirements. Maintain accurate inventory of car stock, test equipment, tools, and technical resources to ensure readiness for service calls
Provide outstanding service by communicating arrival times, work duration, and contact information. Deliver comprehensive summaries of completed work including issues identified, root causes, solutions implemented, and qualification testing performed. Obtain customer sign-off before leaving job sites
Promptly escalate customer concerns or instrument-related issues to District Technical Specialists and Service Managers when additional support is required, ensuring timely resolution of complex problems
Maintain high standards of personal appearance, ethical behavior, and professionalism in all customer interactions. Demonstrate good judgment and uphold company values while representing the organization in the field
Operate within established expense guidelines for travel and living expenses. Responsibly manage company assets including vehicles (according to Corporate fleet policy), credit cards, travel advances, spare parts, test equipment, electronic devices, and all other company property
Qualification
Required
High School diploma required with a minimum of 3 years' experience troubleshooting systems, instruments, or components
Must possess a valid Driver's License and be able to travel at least 50% of the time, including safely driving distances up to 8+ hours in various weather conditions
Must be able to safely lift, push, and pull objects weighing up to 50 lbs from floor to chest level
The position requires carrying a pack weighing up to 30 lbs for up to 1 hour and the ability to safely climb portable ladders and step stools
Proficiency in safely operating various test equipment including DVMs, power meters, oscilloscopes, microscopes, pressure gauges, and vacuum gauges
Must be able to safely work around lasers, optics, fluidics, electronics, high voltage equipment, and biohazards
Demonstrated ability to safely operate both powered tools (drills, powered screwdrivers) and manual tools (sockets, wrenches, screwdrivers, Allen wrenches, ratchets) repeatedly throughout an 8-10 hour workday, including performing fine motor tasks
Ability to safely sit, kneel, squat, bend, and stand repeatedly for up to 8-10 hour durations while servicing equipment
Must be able to wear safety glasses, goggles, gloves, respirator, bunny suit, and related PPE for extended periods, and complete required fit tests, spirometry, and medical evaluations
Preferred
Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline, complemented by technical military training which provides valuable hands-on troubleshooting experience
Prior Field Service Engineer experience, particularly with troubleshooting medical device instruments. Flow Cytometry experience is considered a significant advantage
Previous experience in customer-facing roles, demonstrating strong communication abilities and professional client interaction capabilities
Experience with tools and test equipment such as digital volt meters and oscilloscopes, along with proficiency in MS Office applications (Word, Excel)
Familiarity with recent Mac and PC operating systems, enabling effective technical support across different platforms
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President of the BD Interventional Segment
Recent News
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