How To MANAGE a Small Law Firm ยท 1 day ago
Member Success Advocate
United States
Full-time
Onsite
New Grad, Entry LevelHow to MANAGE a Small Law Firm is a fast-growing business management and coaching company specializing in solo and small law firms. They are seeking a Member Success Advocate to support members and franchisees through relationship management, ensuring that no member feels overlooked and that their needs are met.
ConsultingLegal
Hiring Manager
Orion Carrington
Responsibilities
Serve as a primary point of contact for assigned members
Build trusted relationships and provide calm, consistent support
Identify early signs of disengagement and proactively follow up
Track action items and ensure commitments are completed
Coordinate with internal teams to support member needs
Maintain clear documentation and follow established workflows
Share insights and updates with leadership
Qualification
Required
High emotional intelligence and strong communication skills
Process-oriented with excellent follow-through
Comfortable working independently in a remote environment
Calm and steady in emotionally sensitive situations
Detail-oriented and protective of quality and accuracy
Experience in customer success, member support, account management, or service-oriented roles
Company
How To MANAGE a Small Law Firm
How To MANAGE a Small Law Firm was founded by attorney RJon Robins.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian E. R.
Senior Fractional CEO
David Scarbeary, CFA
Management Advisor - CEO/CFO
Recent News
Company data provided by crunchbase