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Hy-Vee, Inc. · 2 days ago

Fast and Fresh Assistant Manager

Des Moines #4, Fleur Drive, Des Moines, IA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Hy-Vee, Inc. is a grocery store chain that prides itself on customer service and employee engagement. The Fast & Fresh Assistant Department Manager assists the Fast & Fresh Manager in maintaining department standards for customer service, employee relations, and overall profitability, while ensuring the best quality products are presented to customers.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customer by: (examples include)

Escorting them to the products they’re looking for

Securing products that are out of reach

Loading or unloading heavy items

Making note of and passing along customer suggestions or requests

Performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call

Acts on issues when the C-Store Manager is absent

Fills displays and works in the sales area

Performs departmental duties as needed

Counts the cash drawers and maintains cash accountability records

Performs other job related duties and special projects as required

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Assists the Fast & Fresh Department Manager with additional work as needed

Assists with the monthly inventory process

Attends meetings as required

Performs other job related duties and special projects as required

Instructs, assigns, reviews, and plans the work of others

Maintains standards, coordinates activities

Qualification

Customer serviceArithmetic calculationsProblem solvingProfessionalismTeam leadership

Required

High School or over one year of related work experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Responsible for company assets, including equipment and merchandise