Apply on Employer Site

Anywhere Real Estate Inc. · 2 days ago

Manager Regional Support - Hybrid

United States

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Anywhere Real Estate Inc. is reimagining the home buying and selling journey, and they are seeking a Manager Regional Support to lead a team of Regional Support Leads. This role involves hiring, training, and developing team members while ensuring high-quality service and efficiency in operations.

Commercial Real EstateInsuranceProperty ManagementReal EstateReal Estate Brokerage

Growth Opportunities

Responsibilities

Lead a team of Regional Support Leads to drive team success

All aspects of hiring, interviewing and on-boarding

Staff orientation/training

Ongoing training and development

Prepare staff schedules; manage vacation requests; review and approve timecards

Perform annual performance reviews and performance management as needed

Act as main point of contact for all Regional Support Leads within an assigned market

Act as Liaison to branch leadership and RVP’s

Be the 'knowledge expert' of a non-CES deal

Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner

Working closely with marketing/field leadership to build agent awareness and understanding of services as well as positioning to newly affiliated or pending affiliation agents

Continuously evaluate procedures and seek improvements/efficiencies

Analyze customer feedback as well as prepare reports for review and recommendation

Work with other teams within the center to seek overall improvements for your LOC(s)

Qualification

Supervisory experienceReal Estate experienceCustomer serviceCoachingTrainingSoftware navigationCommunication skillsProblem-solvingCollaborationAdaptability

Required

5-7 years business experience; 2-3 years previous supervisory experience strongly preferred

Prior Real Estate and customer service experience strongly preferred

Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed

Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members

Excellent verbal and written communication skills

A people first approach. Ability to coach team on providing exceptional customer service throughout the transaction process

Ability to learn and navigate multiple software systems with an elevated level of competency

Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality

Demonstrable history of effectively collaborating with different departments and leaders

Adaptable, able to prioritize and manage competing demands with a willingness to try new things