Paladin Consulting · 1 day ago
IT Support Specialist
Fort Worth, TX
Contract
Onsite
Mid, Senior Level
4+ years expPaladin Consulting is looking for an IT Support Specialist to provide comprehensive support for various devices and technologies. The role involves troubleshooting, configuring mobile devices, and maintaining security compliance while assisting users across the US and Canada.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Sherry Zucker
Responsibilities
Provide Tier 1–3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology
Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance
Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage
Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions)
Support and maintain endpoints with respect to antivirus and security policies
Provide support for Sales and Field teams located across the US and Canada
Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE
Recommend small automation improvements using AI-assisted workflows
Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments
Use EasyVista for ticketing, documentation, and asset tracking
Maintain accurate user, device, and software documentation
Assist with audit readiness and ensure traceability of regulated IT activities
Qualification
Required
Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field)
4–8 years of experience in IT support
Provide Tier 1–3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology
Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance
Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage
Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions)
Support and maintain endpoints with respect to antivirus and security policies
Provide support for Sales and Field teams located across the US and Canada
Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE
Recommend small automation improvements using AI-assisted workflows
Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments
Use EasyVista for ticketing, documentation, and asset tracking
Maintain accurate user, device, and software documentation
Assist with audit readiness and ensure traceability of regulated IT activities
Technical Skills: Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging
Ability to support remote users across the US and Canada
Operational Knowledge: Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems
Preferred
Advanced degree preferred
Company
Paladin Consulting
Paladin Consulting is a staffing and recruiting company that provides it and engineering consulting services.
1001-5000 employees
H1B Sponsorship
Paladin Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase