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STCU · 2 days ago

Loss Mitigation Officer

Liberty Lake, WA

Full-time

Hybrid

Entry, Mid Level

$22.94/hr - $32.12/hr

2+ years exp

STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation. The Loss Mitigation Officer plays a key role in managing complex delinquency portfolios to minimize loss and reduce institutional risk, focusing on regulatory compliance and member-centered solutions.

CommunitiesNon ProfitWealth Management

Growth Opportunities

Responsibilities

Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity

Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union

Minimize loan losses by preparing and recommending accounts for repossession or charge-off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence

Demonstrate a strong commitment to excellence by consistently maintaining departmental standards, and reliably achieving operational and service goals that support the overall success of the team

Continuously seeks opportunities to improve collection processes by identifying inefficiencies and implementing more effective methods, while remaining adaptable to change and open to adopting new strategies and tools for enhanced performance

Responsible for accurately and efficiently processing payments, including internal transfers, external ACH transactions, and debit card transactions

Actively contribute to team success through continuous improvement, collaboration on departmental initiatives, participation in ongoing training, and fostering strong, professional relationships that promote a positive and productive work environment

Qualification

Regulatory complianceAccount resolutionNegotiating repayment termsConsumer collectionsMS Office proficiencyCollections certificationsFinancial institution experienceHigh call volume managementEmpathyContinuous improvement

Required

High School diploma or equivalent required

Minimum two years of experience in account resolution, account maintenance or a comparable role in a financial institution or related industry

Must have demonstrated experience in negotiating repayment terms, resolving overdue accounts, and managing high call volumes

Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams

Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations

Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA