Manager II - Customer Care - Enterprise jobs in United States
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Toast · 1 day ago

Manager II - Customer Care - Enterprise

positionOmaha, NE
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$95K/yr - $100K/yr
date4+ years exp

Toast is a company focused on building a restaurant platform that empowers restaurants to thrive. As a Manager II for Customer Care - Enterprise, you will manage a team of agents, ensuring high-quality customer interactions and optimizing the customer journey through collaboration and process improvement.

DeliveryPoint of SaleSaaS
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Lead and develop a team, ensuring performance and adherence to schedules
Drive process improvement and innovation through communication and problem-solving
Facilitate brand management with smooth client transitions and ensure satisfaction through cross-functional collaboration
Analyze data, conduct reviews, and implement project management to optimize customer care
Maintain brand consistency and utilize Google Suites for transparency and reporting
Maintain availability for flexible scheduling to meet client needs

Qualification

Performance managementCustomer satisfactionProject managementTechnical troubleshootingGoogle SuiteCommunicationProblem-solving

Required

3+ years of experience performance managing and coaching, for instance a Team Lead or Manager
4+ years of experience in a role responsible for customer satisfaction and championing the customer experience
Success operating independently and navigating competing priorities in a constantly changing environment
Experience solving complex customer issues with a sense of urgency and professionalism
Strong communication, problem-solving, and project management skills
Proficiency in Google Suite and ability to work flexible hours

Preferred

Experience with customer service contact platforms and ticketing systems
Experience working in the tech industry or for a SaaS company
Open to schedules that may include weekends, holidays and nights

Benefits

Competitive compensation and benefits programs
Cash compensation (overtime, bonus/commissions, if eligible)
Benefits
Equity (if eligible)

Company

Toast

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Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
dateFounded in 2011
location
Boston, Massachusetts, USA
people-size1001-5000 employees
web-link
https://pos.toasttab.com

H1B Sponsorship

Toast has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)

Funding

Current Stage
Public Company
Total Funding
$961.95M
Key Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M

Leadership Team

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Aman Narang
CEO and Co-Founder
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Steve Fredette
Co-founder and President
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Company data provided by crunchbase