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CompanyCam · 2 days ago

Customer Success Manager

Lincoln, NE

Full-time

Onsite

Mid Level

$48K/yr - $67K/yr

CompanyCam is a photo documentation and productivity app for contractors, aiming to enhance communication and accountability in the industry. As a Customer Success Manager, you will guide customers through adoption, renewal, and growth, ensuring they derive long-term value from the product while collaborating with various teams to support customer needs.

AndroidConstructionMessagingPhoto SharingSaaS

Growth Opportunities

Responsibilities

Proactively engage with customers to monitor account health and drive successful adoption

Educate and train customers on CompanyCam features, best practices, and new product updates

Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades

Manage renewals by guiding customers through contract continuation and addressing concerns

Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage

Advocate for customer needs internally while aligning with CompanyCam’s business goals

Develop and contribute to training resources that improve customer education and product usage

Qualification

Customer Success ManagementSaaS ExperienceCommunication SkillsProblem-Solving SkillsBachelor’s DegreeInnovationEmpathyCreativityStrategic ThinkingGrowth Mindset