Senior Technical Support Engineer (Hybrid) jobs in United States
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Stryker · 1 day ago

Senior Technical Support Engineer (Hybrid)

positionFort Wayne, Indiana
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date2+ years exp

Stryker is a leading company in medical technology, and they are seeking a Senior Technical Support Engineer. In this role, you will ensure Stryker’s Vocera solutions are effectively deployed, manage customer issues, and deliver excellent customer service while collaborating with the team to solve technical challenges.

BiotechnologyHealth CareLife ScienceMedicalMedical Device
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

You will document and manage customer issues, delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
You will collaborate within the company, escalating issues and engaging others to solve hard problems
You will report product defects and enhancement requests
Identify and advocate product supportability requirements

Qualification

Customer technical supportRed Hat Enterprise LinuxSQL scriptingSystem administrationLog analysisAuthentication protocolsServer virtualizationData gathering tools

Required

BA in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
Minimum 2 years experience in customer technical support role working in a hosted application
Ability to travel (10%) and be available for late shift or on-call as needed

Preferred

Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
Familiarity with Linux service and performance troubleshooting is a plus
Knowledge of tools such as Command line, power shell, performance monitor or other data gathering tools preferred
Familiarity with log analysis, correlating multiple log types for deep dive analysis
Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
Basic understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)
Basic understanding of authentication protocols such as LDAP and 802.1x
Understanding of relational database systems and SQL scripting

Company

Stryker

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Stryker is a medical technology company that offers products and services in orthopaedics.
dateFounded in 1941
location
Kalamazoo, Michigan, USA
people-size10001+ employees
web-link
http://www.stryker.com/en-us/index.htm

H1B Sponsorship

Stryker has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)

Funding

Current Stage
Public Company
Total Funding
unknown
1990-01-02IPO

Leadership Team

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Kevin Lobo
Chief Executive Officer
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Glenn S. Boehnlein
Chief Financial Officer and Vice President
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Recent News

EIN Presswire
Neurointerventional Devices Market is Projected to Increase at a CAGR of 7.2% Through 2025-2029
2025-08-22
GlobeNewswire News Room
UAE General Surgery Devices Market Trends & Opportunities, 2020-2024 & 2025-2030 | Minimally Invasive Surgical Technologies Gain Traction, Advanced General Surgery Devices Fuels Demand
2025-07-04
GlobeNewswire News Room
Stryker announces Allan Golston will retire from Board of Directors
2025-02-11
Company data provided by crunchbase