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Penn Medicine, University of Pennsylvania Health System · 2 days ago

Network Technician

Philadelphia, PA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients while conducting innovative research and educating future leaders in medicine. The Network Technician resolves issues related to the coordination, control, design, support, and operation of specialized components of data networks, including LANs and WANs, while participating in network planning and enhancements.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Performs basic installations, repairs, upgrades and maintenance on network hardware/software and equipment

Documents work and maintains network documentation in accordance with department protocol

Participates in network planning for network infrastructure enhancements & expansions

Performs jack activations

Maintains standards for labeling network equipment in closets

Escalates appropriately to Senior/Lead Network Technician or Manager when a problem, issue, or configuration change arises. Escalates to manager when additional support is needed in order to resolve an issue

Participates in network on-call rotation as assigned

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Completes the maintenance of the data network hardware and systems; investigates and resolves network and hardware matters of significance; researches, analyzes, isolates and resolves errors

Provides moderate to complex technical support and guidance on network design issues. Provides problem resolution of problems to less experienced personnel

Implements and maintains LAN and WAN systems in accordance with specified requirements

Documents work and maintains required documentation

Escalates appropriately to Senior Network Technician or Manager when a problem, issue, or configuration change arises. Escalates to manager when additional support is needed in order to resolve an issue

Participates in planning and status meetings with key client personnel to understand program/project requirements and communicate our implementation process to the client

Provides, support and guidance to organizations and clients. May develop and conduct training as needed or appropriate. Manages client expectations and works with the Project Managers to provide project status throughout the project, supports project goals, budgets and timelines

Participates in on-call rotation

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Network CertificationData NetworksVoice NetworksNetwork Systems KnowledgeTroubleshooting SkillsCustomer Service SkillsCommunication SkillsProblem Solving SkillsTeamwork Ability

Required

H.S. Diploma/GED is required (Bachelor's is preferred)

1+ years experience with data or voice networks OR two years of deskside support experience troubleshooting network related PC/application issues is required

2+ years experience in data, voice or video networks is required

Experience working with multiple technical platforms (e.g., mainframe, two-tiered client-server, three-tiered client-server) and at least two network systems (e.g., Cisco, Nortel) is required

Network Certification is preferred

Demonstrated customer service skills

Demonstrated interpersonal/verbal communication skills

Ability to communicate effectively with all levels of staff

Ability to communicate technical information and ideas

Ability to troubleshoot, research and solve technically challenging problems

Ability to utilize computer software

Knowledge of network systems or networking principles

Knowledge of network coding, network hardware such as switches, and VLANs

Ability to analyze and solve problems using analytical and creative problem solving skills

Ability to anticipate problems, resolve ambiguity and take decisive action

Preferred

Healthcare experience is preferred

Network Certification is preferred

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees