Webster Bank · 1 day ago
Director Site Reliability Engineering
CT Stamford HQ
Full-time
Hybrid
Mid, Senior Level
$135K/yr - $155K/yr
5+ years expWebster Bank is a leading commercial bank that has been focused on putting people first since 1935. They are seeking a Director of Site Reliability Engineering to lead initiatives that enhance the reliability, performance, and availability of their platforms through automation and cloud-native design.
Banking
Responsibilities
Implement and maintain tools for monitoring, logging, and tracing to gain insights into system performance and health
Write software and scripts to automate repetitive tasks, such as deployment, monitoring, and system management. Advocate for and lead Automation wherever possible. Ensure environments are well-managed, structured appropriately, cost effective, and synchronized as much as possible
Respond to incidents, troubleshoot system-level issues, and perform root cause analysis to prevent recurrence
Design and build reliable and scalable systems, define Service Level Objectives (SLOs) and Indicators (SLIs), and implement reliability patterns
Work closely with software developers to ensure applications are reliable and to provide feedback on performance in a production environment
Create and maintain documentation, including runbooks and system diagrams, to ensure knowledge sharing and team efficiency
Set a high bar for reliability and availability -- and meet the bar via automation relentless improvement
Improve and sustain services through rigorous development, testing and release procedures
Key player during deliberations on system design, platform management, and capacity planning
Have a strong 'detective' mindset on why things don't work and be among the first to offer and work on solutions
Be a 'link' between technologists and business stakeholders: able to have conversations with Line of Business (LoB) and technical Agile teams to work through challenges
Partner with peers to advance the maturity of the DevOps practice including new/existing technologies, tools, processes, and standards. Clearly communicate expectations on technical direction and provide ongoing guidance
Serve as a sounding board and technical advisor for your team in the analysis, design, and execution of solutions. Help your team anticipate unforeseen dependencies or gaps early in the SDLC
From your domain’s viewpoint, provide leadership and technical expertise to your Agile team to validate story points are sized appropriately, sprint plans are achievable, and releases are well-planned
Shared accountability with peers to ensure quality, performance, and security of systems are optimal and meet both customer SLA’s and internal/external audit expectations. Contribute and/or support others in the timely remediation of security remediation, audit, or production support issues escalated to the software engineering group. Occasional evening or weekend involvement may be needed for business-critical situations
Qualification
Required
Deep understanding of systems development life cycle, cloud-based systems, and application architecture
Experience with multiple programming languages (Python, etc.), configuration management tools, and containers strongly preferred
Moderate to advanced proficiency of cloud development, AWS services (ECS, EKS, S3, RDS, VPC), identity management (Okta), authorization frameworks (OAuth2), monitoring (Dynatrace), Agile DevOps (GitLab, Terraform), application security (Owasp, Veracode, AppScan), and API/Integrations (Apigee, MuleSoft, BizTalk)
Familiarity with unit testing concepts and test automation frameworks (SpecFlow, SOAPUI), RESTful APIs and micro-services, WCF services, TSQL, SQL queries and stored procedures
Advanced knowledge and strong desire to work with Agile methodology required (SAFe, Scrum) and experience with Agile tools (Jira, Confluence)
Bachelor's Degree in Arts/Sciences (BA/BS) in related field required
5-7 years of progressive working experience in designing, building, and maintaining business applications across systems and networks of moderate to high complexity in cloud hosted environments required
Experience in setting up SLAs/SLOs/SLIs for critical services and establishing monitoring required
Hands on experience in cloud migration journey required
Preferred
Experience and knowledge within the financial services or healthcare industries favorable preferred
Benefits
Incentive compensation
Company
Webster Bank
Webster is a commercial bank that provides financial services to corporations, individuals, families, and partners.
1001-5000 employees
H1B Sponsorship
Webster Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (5)
2022 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$653MKey Investors
Greystone
2025-09-11Post Ipo Debt· $350M
2024-12-02Post Ipo Debt· $303M
2002-10-17IPO
Leadership Team
Neal Holland
Chief Financial Officer
D
Daniel Gioia
Sr. Managing Director
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