Apply on Employer Site

NEOGOV · 2 days ago

Program Specialist 2 - BEdA

Tacoma WA 98466, WA

Full-time

Onsite

Entry Level

$45K/yr - $60K/yr

2+ years exp

Tacoma Community College, located in the scenic Puget Sound area, is committed to serving a diverse urban community. The Program Specialist 2 position within the Basic Education for Adults (BEdA) team focuses on coordinating academic services for students in Adult Basic Education and English Language Acquisition programs, ensuring they receive quality support and assistance.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Proactively welcome and support visitors from diverse populations by providing accurate and timely information using translation tools when needed

Respond to electronic, phone, and in-person requests for specific program information and initiate paperwork when necessary, including verifying eligibility for program participants with an emphasis on providing outstanding customer service and problem solving

Ensure outgoing program phone and email messages are current and accurate and that all telephone and email inquiries are responded to within two business days

Collaborate with work study front desk staff to complete daily office tasks like sending appointment reminders to students, preparing orientation and workshop booklets, etc

Schedule advising appointments

Support navigators with day-to-day tasks and communications with students including sending out workshop, orientation, and appointment reminders

Coordinate with navigators and the Associate Dean to resolve student concerns by identifying the issues, determining the procedural steps necessary to bring resolution, working with program staff to implement the resolution, and communicating the results to the appropriate stakeholders

Work collaboratively with partner departments such as Advising, Access Services, Enrollment Services, and Outreach and Recruitment to ensure students receive high quality, appropriate services in a timely manner

Coordinate with the evening proctor and front desk staff to facilitate the laptop checkout program

Work with BEdA staff, partner departments, and external stakeholders to coordinate and disseminate the schedules and staff attendance for special events, testing, orientations, workshops, and class visits

Book spaces on campus for orientations, workshops, weekly team meetings, and enrollment classroom visits

Provide support during orientations and workshops by checking students in and assisting with student log-in support

Proctor student CASAS testing and writing samples

Keep front desk stocked with flyers, handouts, and other common materials (all available in SharePoint)

Check office supplies and keep track of general numbers of important items (pens, stickies, batteries, etc.) Place office supply orders as necessary

Other duties as assigned

Qualification

Customer serviceMicrosoft OfficeHigher education experienceCultural diversity awarenessMulti-taskingProblem-solving skillsCommunication skillsTeam collaboration

Required

Associate's degree from an accredited college

Two years of experience providing front-facing customer assistance regarding inquiries, complaints, problem solving, and coordinating office processes

Experience with Microsoft Office products, including Outlook, SharePoint, PowerPoint, and Bookings

A commitment to cultural diversity and awareness in the workplace

Ethics, integrity, and sound professional judgement

The ability to maintain confidentiality around student information and abide by FERPA regulations

The ability to work both independently and collaboratively as part of a team

Robust problem-solving and critical-thinking skills

Excellent written and verbal communication skills

Tact and diplomacy in responding to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers

The ability to actively prioritize and multi-task

Successfully completion of a criminal history background check prior to employment