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Cymbiotika · 3 days ago

Customer Experience Advocate

San Diego, CA

Full-time

Hybrid

Entry Level

1+ years exp

Cymbiotika is committed to creating effective and transparent supplements. The Customer Experience Advocate will track customer engagement, address queries, and collaborate with multiple departments to enhance customer service.

Health CareRetail

Growth Opportunities

Hiring Manager

Elizabeth Skakel

Responsibilities

Provide customers with order verification, updates regarding shipment, product availability and pricing

Work closely with cross-functional departments to enhance customer services and brand awareness

Provide analytical and specialized administrative support with general instructions

Inform customers about new products and usage

Analyze customer feedback on new and existing products, as well as preparing reports

Respond to customer queries in a timely and effective manner, via phone, email, or social media

Participate in weekly meetings that are structured to aid in the enhancement of professional development

Maintain accurate records and document all customer service activities and discussions

Qualification

Customer service softwareCommunication skillsProblem-solving skillsOrganizational skillsProduct knowledgeAnalytical skillsCollaboration skillsInterpersonal skillsTime management

Required

At least 1 year of relevant experience

Exceptional communication, collaboration, and problem-solving skills

Exceptional interpersonal skills and a client-centered approach

Great organizational and time management abilities

Proficiency in Google and customer service softwares

Benefits

Welcome Package: Receive a curated selection of Cymbiotika products to kickstart your wellness journey with us at your 45th day.

Exclusive Employee Discounts : Enjoy 70% off all products for yourself and 50% off for friends and family.

Flexible Fridays: Work from home Fridays to ease into your weekend with balance and flexibility.

Catered Team Lunches: Connect with your colleagues over delicious catered lunches every Wednesday.

Beverage Perks: Cold brew, coffee, and fridge full of drinks.

Snacks: Variety of snacks to keep you fueled.

Wellness Facilities: Unwind in our on-site meditation room or recharge with red-light therapy.

VIP Access: Enjoy exclusive suite access at Petco Park for San Diego Padres home games.

Fitness Perks: Complimentary ClassPass membership for access to fitness classes and wellness activities.

Paid Time Off: Enjoy 13 paid company holidays, a generous PTO policy that grows with your tenure, and dedicated sick time to support your health and work-life balance.

Comprehensive Health Benefits: Dental, vision, and health insurance plans with 100% employer-paid coverage options.

Exclusive Lifestyle Discounts: Special offers through partners like Farmers Insurance, hotels, movie theaters, theme parks, and more.

Team-Building Activities: Join regular team outings and events that foster collaboration, creativity, and fun.

Retirement Plan: 401(k) plan with matching contributions to help secure your financial future.

Community Engagement: Participate in company-sponsored volunteer events and give back to causes that matter.