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Kforce Inc · 2 days ago

Senior Account Manager

Wexford, PA

Full-time

Onsite

Senior Level

$82K/yr - $90K/yr

5+ years exp

Kforce Inc is seeking an experienced and highly motivated Senior Account Manager to strengthen customer relationships and drive product adoption. The role involves developing account plans, building relationships with stakeholders, and collaborating across teams to enhance customer experiences and improve retention.

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Responsibilities

Develop and execute account plans that align our solutions with customer business goals and challenges

Build deep, trusted relationships with customer stakeholders, becoming their go-to advisor for data quality and threat detection best practices

Host QBRs and strategic check-ins to align solutions with evolving business needs and elevate executive engagement

Serve as the internal customer advocate, partnering across Product, Support, and Operations to resolve issues quickly and deliver exceptional customer experiences that improve retention and loyalty

Identify and execute opportunities to expand account value through additional products, services, or usage

Leverage customer insights and market trends to position solutions that drive measurable ROI and long-term customer value

Collaborate closely with Sales and Marketing to align customer-growth initiatives with companywide revenue goals

Contribute to forecasting, renewal strategy, and customer campaign planning to enhance the overall customer lifecycle

Analyze customer behavior, usage patterns, and feedback to uncover risks, opportunities, and operational improvements; proactively identifying churn risks and expansion opportunities

Transform insights into actionable recommendations that drive product enhancements and improve customer success processes

Report on trends, risks, and opportunities that influence revenue and retention strategy

Qualification

Customer Success ManagementAccount ManagementAnalytical SkillsSalesforceZendeskCommunication SkillsRelationship BuildingLeadership Qualities

Required

5+ years of Customer Success or Account Management experience in SaaS, data, or related technology fields, with proven results in upselling, cross-selling, and retention

Strong analytical skills with experience interpreting customer usage data, market trends, and performance metrics

Excellent communication and relationship-building skills; able to -go native- with customers and collaborate effectively across teams

Demonstrated leadership qualities and a high-ownership mindset

Proven track record of exceeding customer revenue, retention, and expansion goals

Experience with Salesforce, Zendesk, and related tools that support scalable customer interactions and operations