ServiceNow · 1 day ago
Senior Technical Project Manager- CRM
Addison, TX
Full-time
Hybrid
Senior Level
5+ years expServiceNow is a global market leader in AI-enhanced technology, seeking an experienced Technical Project Manager to lead complex CRM implementations. The role involves managing project delivery, collaborating with various teams, and ensuring alignment with customer goals and measurable business outcomes.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead end-to-end delivery of NowNext CRM projects, ensuring alignment with customer goals, technical requirements, and best practices
Develop and maintain project plans, schedules, risk registers, RAID logs, and communication strategies
Serve as the primary point of contact for customers, providing clear status updates, issue resolution, and escalation management
Coordinate cross-functional delivery teams including internal consultants, partner resources, and customer stakeholders
Manage project budgets, forecasts, and resource allocation to ensure efficiency and cost-effectiveness
Facilitate technical and business discussions to translate requirements into actionable workstreams across sales, CPQ/CLM, order management, service, field service, and AI agents
Ensure adherence to ServiceNow delivery methodologies (NowCreate, Rapid Development) while incorporating agile and hybrid approaches as appropriate
Drive AI-first delivery by prioritizing agentic AI use cases (e.g., case deflection, guided selling, contract AI) and reporting on outcomes
Capture lessons learned and contribute to continuous improvement of delivery playbooks and methodologies
Qualification
Required
5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions
Proven track record managing multi-workstream technical implementations with large, complex enterprises
Strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service
Experience delivering projects on at least one major CRM/workflow platform: ServiceNow (preferred, training provided for cross-platform candidates), Salesforce Sales/Service/CPQ, Pega CRM/Case Management, Microsoft Dynamics, Oracle CX, or SAP CX (also valued)
Proficiency in project management tools (e.g., ServiceNow's SPM, MS Project, Smartsheet, Jira) and methodologies (Agile, Hybrid, Waterfall)
Excellent communication, negotiation, and stakeholder management skills, with experience engaging C-level executives
Experience managing third-party/partner resources in delivery engagements
Preferred
ServiceNow project experience, particularly in Customer & Industry Workflows
Certifications: ServiceNow CSA/CIS, Salesforce Admin/Cloud/CPQ Specialist, Pega CSA/CSSA, or PMP/Prince2/SAFe
Familiarity with NowCreate methodology and ServiceNow's Expert Services ecosystem
Technical background or the ability to engage in solution design discussions
Industry expertise in telecom, financial services, insurance, or public sector (our lighthouse verticals)
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase