Alliant Credit Union ยท 1 day ago
Member Payment Representative
Rosemont, IL
Full-time
Hybrid
Entry Level
$38K/yr - $54K/yr
2+ years expAlliant Credit Union is seeking a Member Payment Representative to process high-volume electronic-based transactions while demonstrating proficiency in assigned tasks. The role involves completing complex operational tasks within member payment operations and achieving successful cross-training across various functions.
Financial Services
Responsibilities
Process wires, automated clearing house, bill pay, mobile deposit, checking, and other member payment operations functions
Process assigned desk transactions to meet or exceed operations, business risk, compliance and audit standards
Identify opportunities to increase service quality and escalates high-level member issues as appropriate. Research and responds to internal and external customer inquiries
Edit/approve knowledge base content and support frontline training efforts
Review policies and procedures to ensure compliance with Federal, State, and network rules and regulations
Engage in cross-training exercises to develop expertise and respond to changes to guarantee efficient workflow and business continuity
Exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, and follow procedures to mitigate risk
Qualification
Required
High School or Equivalent
2 Years Customer service, banking, check processing or related
Process wires, automated clearing house, bill pay, mobile deposit, checking, and other member payment operations functions
Process assigned desk transactions to meet or exceed operations, business risk, compliance and audit standards
Identify opportunities to increase service quality and escalates high-level member issues as appropriate. Research and responds to internal and external customer inquiries
Edit/approve knowledge base content and support frontline training efforts
Review policies and procedures to ensure compliance with Federal, State, and network rules and regulations
Engage in cross-training exercises to develop expertise and respond to changes to guarantee efficient workflow and business continuity
Exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, and follow procedures to mitigate risk
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives
Preferred
4 Year Bachelor's Degree in Business, Finance or Related
Benefits
Health care
Vision
Dental
401k with employer match
Annual performance bonus
Work from home up to 3 days a week
Paid parental leave
Employee discount programs
Time off including paid personal and sick days
11 paid holidays
Education reimbursement
Company
Alliant Credit Union
Alliant Credit Union is an Illinois-chartered credit union.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Dobbins
Chief Executive Officer
Hector Crespo
SVP, Head of Marketing, Design, and Brand
Recent News
2026-01-06
Company data provided by crunchbase