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Concord · 1 day ago

Lead UX Designer - Retail

DFW Metroplex

Contract

Hybrid

Senior Level, Lead/Staff

$60/hr - $70/hr

6+ years exp

Concord is a consulting firm focused on enhancing customer experiences and optimizing operations through technology and data. They are seeking a Lead UX Designer to manage the UX roadmap for a large-scale retail platform, leading UX strategy and collaborating with cross-functional teams to align UX work with organizational goals.

Software

Work & Life Balance

No H1B

Responsibilities

Own and manage the UX roadmap and backlog for a designated brand within a multi-brand environment

Translate organizational and product roadmaps into a clear, prioritized UX backlog with well-defined stories

Ensure UX work is aligned with business goals, user needs, and technical constraints

Lead, coach, and mentor UX designers to ensure sprint commitments are met and quality remains high

Support designers throughout sprint execution by providing context, clarifying requirements, and removing blockers

Conduct design reviews, retrospectives, and ongoing feedback sessions

Partner closely with Product, Engineering, Analytics, and other internal teams to gather context and requirements

Act as a bridge between UX designers and stakeholders to ensure clarity, alignment, and momentum

Confidently communicate UX priorities, tradeoffs, and decisions to leadership and delivery teams

Periodically jump into Figma to support designers directly when needed (concepts, flows, refinements)

Ensure consistency with existing design systems while evolving patterns as needed

Leverage UX research and A/B testing to inform design decisions and validate outcomes

Use data, experimentation, and user insights to continuously improve experiences

Qualification

UX LeadershipAgile MethodologiesFigmaUX ResearchE-commerce UXJiraConfluenceCommunication SkillsMentoringCollaboration

Required

must be authorized to work legally in the US without sponsorship, now or in the future

6–10 years of UX/Product Design experience, with demonstrated experience in a UX Lead, UX Manager, or Strategy-focused role

Proven experience managing UX backlogs, prioritization, and roadmaps in Agile environments

Hands-on experience with Jira, Confluence, and Agile delivery frameworks

Experience mentoring and leading designers within sprint-based teams

Strong background in e-commerce UX (B2C and B2B), with case studies to demonstrate impact

Deep familiarity with Figma and modern web and mobile design systems

Experience with UX research methods and A/B testing

Strong ability to synthesize insights and translate them into actionable design direction

Excellent written, verbal, and interpersonal communication skills

Ability to present UX strategy, priorities, and design rationale to both designers and non-design stakeholders

Comfortable working closely with leadership while executing tactically with delivery teams

Company

Concord

Concord is a technology consultancy building connected customer experiences backed by powerful AI & analytics and underpinned by secure IT foundations.

Founded in 1999

Hopkins, Minnesota, USA

1001-5000 employees