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Capital One · 1 week ago

Product Design Director, Travel Verticals

McLean, VA

Full-time

Onsite

Senior Level, Lead/Staff

$226K/yr - $258K/yr

8+ years exp

Capital One is currently seeking a Product Design Director to lead their Travel Verticals team within the Experience Design organization. The role focuses on driving design strategy for travel-related products and enhancing customer experiences while leading a cross-disciplinary team.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership

Responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives

Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One

Help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard

Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations

Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges

Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency

Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design

Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results

Qualification

Product Design ExpertiseHuman-Centered DesignBusiness-FocusedLeadershipDesign Toolkit ProficiencyDesign System ExperienceFigmaWebMobile TechnologiesPeople Management SkillsCommunication SkillsInterpersonal Skills

Required

At least 8 years of experience in product design role

At least 3 years of experience leading design teams

Preferred

At least 10 years of experience in product design role

At least 5 years of experience leading design teams

Experience in a design toolkit that spans product design, service design, design strategy and content design

Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market

Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models

Experience working within a design system

Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

Expertise with design and prototyping tools such as Figma

Experience managing an interdisciplinary design team

Proficiency in business case development, grounding product and user experience decisions to business value

Exceptional written and verbal communication skills

Exceptional interpersonal skills and relationship building across complex organizations

Exceptional people management and development skills