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Outreach · 1 day ago

Professional Services Training Consultant

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $90K/yr

2+ years exp

Outreach is a leading AI Revenue Workflow Platform that empowers sales teams with enhanced visibility and performance insights. The Training Consultant role focuses on ensuring users are prepared for Outreach by delivering engaging training sessions tailored to various customer personas and market segments.

Artificial Intelligence (AI)CRMEnterprise SoftwareSaaSSalesSales Enablement

Responsibilities

Partner with Outreach Customer Success, Professional Services, and Partners to understand specific requirements for training engagements

Facilitate Virtual Instructor-Led Training (VILT) sessions with Outreach customers--these may be done in a public group webinar context, or individualized to a specific customer and team

Lead training sessions across a variety of roles within an organization from newly hired SDRs to veteran management staff

Deliver on-site Instructor-Led training sessions with travel 25% or more as needed by the business

Actively and continuously learn about product functionality, workflows, and Best Practices

Proactively provide feedback and suggestions for updates to Training methodology

Act as SME and partner with the instructional design team to ensure all customer facing content delivers a consistent Cx and showcases Outreach’s value and best practices

Qualification

Customer training deliverySales tools familiarityFacilitation skillsVirtual training platformsTraining needs analysisConsultative approachAdult learning best practicesCommunication skillsFlexibility

Required

2+ years of experience delivering customer training/facilitation, ideally experience working in Customer Success, Education/Enablement, Sales, and/or Professional Services

Exceptional verbal and written communication skills are a must

You thrive in a fast pace training environment and embrace frequent change of context

You take a consultative approach to training and ensure agreed-upon learning outcomes are met

Fluency with the operational components of successful training engagements including but not limited to training needs analysis, creation of training plans, use of facilitator guides, active learning approaches, various questioning and learner participation techniques, and post training measurement

Ability to maintain enthusiasm and energy over multiple engagements throughout the day

You are comfortable owning project engagements and timelines and seek to identify and escalate risk to appropriate partners

You have demonstrated ability to break down complex processes into easy-to-understand concepts

Familiarity with common sales tools (SFDC, DiscoverOrg, RingCentral) as well as with experience with Sales Engagement and Sales Engagement Platforms is ideal

You are comfortable with virtual training platforms (Zoom, GoToWebinar) and ideally bring experience using project processes and tools (Smartsheet, FinancialForce)

You are fluent in facilitation and adult learning best practices, and are enthusiastic about bringing those practices to life in the virtual classroom

Fluency with sales roles, nomenclature, challenges and technology

Flexibility - demonstrated ability to pivot to meet the needs of learners and ensure learning outcomes are met

You actively hone your skills by participating in industry groups, reading relevant publications, and maintaining connections with professional trainers and training organizations (i.e. ATD)

You lead with humility and regularly embrace feedback from your learners, peers and leadership

Benefits

Flexible time off

401k to help you save for the future

Generous medical, dental, and vision coverage for full-time employees and their dependents

A parental leave program that includes options for a paid night nurse, and a gradual return to work

Infertility/ assisted reproductive services benefit

Employee referral bonuses to encourage the addition of great new people to the team

Snacks and beverages in the Office, along with fun events to celebrate

Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military