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Digital Realty · 1 day ago

Manager Data Center Operations

Ashburn, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Digital Realty is a leading provider of data center, colocation, and interconnection solutions. The Manager of Data Center Operations is responsible for overseeing local data center operations, ensuring the execution of engineering operations, construction management, and the delivery of data center services while maintaining compliance with industry standards and customer SLAs.

3D TechnologyAnalyticsData CenterDigital MediaFinanceMobileSocial Media

Comp. & Benefits

Responsibilities

The Manager Data Center Operations is responsible for overseeing the execution of local data center operations at one or more data center properties

Data center operations include, but are not limited to:

Engineering operations and core infrastructure maintenance

Data center construction management, commissioning and start-up

Delivery of data center services including colocation, connectivity, raised floor services and deployment

Installation and management of all cable and network infrastructure supporting facility and customer connectivity

Technical event management including post-event root cause analysis and infrastructure repair

Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs

Supervises all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards

Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation

Manages provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers

Manages all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements

Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel

Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar

Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Digital Realty’s standards and industry best practices

Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers

Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Digital Realty’s performance standards and scopes of work

Responsible for timely execution of data center services such as remote hands, customer installations and service requests

Supervise security personnel and manage security systems including the adherence to security policies and compliance programs (as required by the Property Manager)

Act as primary technical and operational contact for data center customers – both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customer’s core business and the business function of the customer’s local datacenter operation

Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation

Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis

Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case

Support Property Manager with the management of expenses and assist all budgeting, forecasting and reporting requirements by providing capital and expense requirements and justifications

Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Digital Realty standards and local requirements

Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty

Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes

Qualification

Data center operationsElectrical distribution systemsColocation operationsChange control managementMicrosoft Office SuiteQuantitative reasoningCMMSDCIMCommunication skillsOrganizational skills

Required

10 years related facility management experience in data center operations (or related electrical or mechanical engineering field) with minimum of 5 years' experience managing or leading data center operations teams in a large scale mission critical environment

Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems

Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements

Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring

Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments

Experience managing a change control environment

Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions

Knowledge of industry data center standards, policies & methodologies

Knowledge of performance management & critical awareness methods and implementation standards

Strong interpersonal, presentation and communication skills

Strong organizational skills and detail oriented

Experience managing own budget and analyzing expenses

Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Visio or AutoCad

Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system