WalkMe · 2 days ago
Customer Success Engineer
New York, NY
Full-time
Hybrid
Mid Level
$95K/yr - $120K/yrWalkMe, an SAP company, specializes in Digital Adoption Platforms to enhance technology utilization for businesses. The Customer Success Engineer role involves providing technical support and solutions to ensure customer success with WalkMe's platform, fostering strong relationships and collaboration with internal teams.
AnalyticsE-LearningGuidesPredictive AnalyticsProduct DesignProduct ManagementProductivity ToolsSoftware
Responsibilities
Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers
Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices
Assist customers with the implementation and integration of WalkMe solutions
Develop and maintain strong relationships with customers, serving as their trusted advisor
Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs
Qualification
Required
Strong understanding of user behavior and how to improve user engagement through WalkMe with a focus on VALUE
Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications
Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations
Proven time management skills
Ability to learn new functionality quickly
Excellent written and verbal communication skills
Preferred
Experience working in an agile development environment is a plus
Expanded knowledge of deployment and integration capabilities is a plus
Benefits
Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Comprehensive Health Care Coverage for our Employees and Families
401(k) program with company matching (up to $5,000)
Vacation policy to encourage a healthy work-life balance.
Company
WalkMe
WalkMe's AI-powered digital adoption platform guides organizations through workflows, eliminating friction to maximize software ROI.
Founded in 2011
1001-5000 employees
H1B Sponsorship
WalkMe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$307.5MKey Investors
Vitruvian PartnersEDBIInsight Partners
2024-06-04Acquired
2021-06-16IPO
2019-12-09Series G· $90M
Leadership Team
Dan Adika
CEO & Co-Founder
Rephael Sweary
President and Co-founder
Recent News
Company data provided by crunchbase