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PureCars · 1 day ago

Regional Manager of Client Experience

United States

Full-time

Remote

Senior Level, Lead/Staff

$85K/yr - $115K/yr

8+ years exp

PureCars helps unlock the full sales potential of automotive dealers across the US and Canada using their proprietary multi-channel advertising and analytics platform. The Regional Manager of Client Experience will lead a team of Account Managers, ensuring exceptional customer service and driving account retention and growth.

AutomotiveService IndustryTransportation

Work & Life Balance

Responsibilities

Manage the success and professional growth of a team of Digital Account Managers who are responsible for the relationship management, retention, and growth of PureCars’ enterprise client base

Oversee the daily and weekly activity of your direct reports as well as the digital marketing performance of each account within the representative’s account base to proactively identify opportunities for account expansion and/or risks of churn

Act as the primary point of escalation for all high-level or complex customer issues shared by your direct reports and effectively prescribe and implement solutions

Lead and cultivate a high-performance culture, driving business and goal achievement

Partner with Performance and Sales leadership to identify communication and process improvement opportunities leading to increased retention and the acquisition of additional rooftops

Analyze individual, team, and account performance data with your direct reports on a consistent basis, share performance data with the Director of Client Experience, Direct Accounts and establish and manage go-forward action plans with your team

Identify training needs and provide consistent, timely and practical feedback to develop the team

Interface directly with clients, conduct and shadow on technical QBR calls, and present performance metrics of your total book of business to internal executives

Perform other duties as assigned

Qualification

Automotive digital advertisingDigital marketing technologyAccount Management best practicesCoachingData-driven decision makingMentoringOrganizingDelegatingCommunicationPresentation skills

Required

Bachelor's Degree and 8 years of relevant experience with at least 3 years in a managerial role

Automotive digital advertising and marketing technology experience is highly preferred

Track record of success in managing a large book of clients within a digital marketing/SaaS environment

Strong technical knowledge and ability to communicate technical concepts around Search (paid and organic), Programmatic, and Social Media digital marketing technologies and best practices

Experience in coaching and mentoring other Account Managers, tracking direct report activity metrics, and identifying churn risks and growth opportunities within client accounts

Adept in Account Management best practices and in teaching successful methods in order to scale best practices across teams

Skilled in organizing and delegating team responsibilities and processes

The perfect combination of data-driven decision making combined with a human-oriented approach towards relationship management and growing others

Excellent communication and presentation skills - you will regularly present to internal executives and national clients!

Ability and willingness to travel, including overnight stays, up to 30% as required