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Tennessee Orthopaedic Alliance · 1 day ago

Patient Service Representative

Mount Juliet, TN

Full-time

Onsite

New Grad, Entry Level

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee, focused on the diagnosis and treatment of musculoskeletal disorders. The Patient Service Representative is responsible for providing exceptional customer service and support to patients, ensuring a positive experience during their visits.

Health CareMedical

Responsibilities

Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible

Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team

Verify patient demographic information upon arrival

Update and change insurance information as appropriate

Scan insurance cards and drivers licenses

Enter referrals into the computer and link it to the appropriate case

Collect copayments, coinsurances, deductibles, and balances

Prep daily clinics for upcoming appointments and print related documents

Create a record of the appointment, or an encounter and print

Ensure that all documentation is entered accurately and swiftly

Schedule follow-up appointments as necessary

Qualification

Customer ServiceCommunicationMicrosoft OfficeTeamworkProblem SolvingEHR ProficiencyHealthcare ExperienceHigh School Diploma

Required

Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to the views of others; Gives and welcomes feedback; Contributes to building a positive team spirit, putting the success of team above own interests; Builds morale and supports everyone's efforts to succeed; Regularly assists others; Asks for help when needed

Written Communication: Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs

Exceptional Communication: Speaks clearly and professionally in all situations; Actively listens and gets clarification when necessary; Responds appropriately to questions

Problem Solving: Identifies and resolves problems in a timely manner; Skillfully gathers and analyzes information; Develops alternative solutions when appropriate; Uses reason even when dealing with emotional situations

Productivity: Meets or exceeds organizational productivity standards either qualitative or quantitative; Completes work in a timely manner; Strives to increase productivity; Works quickly and precisely; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality

Technology: Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook

Attendance/Punctuality: Consistently arrives to work, meetings and appointments ready and on time; Ensures work responsibilities are covered when absent

Education: High School Diploma required