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Cell Signaling Technology (CST) · 1 day ago

Desktop Support Specialist

DANVERS, MA

Full-time

Onsite

Entry Level

$55K/yr - $67K/yr

2+ years exp

Cell Signaling Technology (CST) is a life sciences company dedicated to providing high-quality products and services to researchers globally. The Desktop Support Specialist will provide day-to-day onsite support for over 500 employees, troubleshooting and resolving hardware, software, and network issues, while ensuring excellent customer service and support for remote employees.

Biotechnology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Answer and respond to telephone, walk-in, email, and self-service requests in a courteous and professional manner

Provide quality end-user support, including in-person break-fix, remote assistance, and request fulfillment for new hardware and software

Provide support for remote employees (e.g., VPN connectivity, password resets)

Triage and escalate issues to other IT departments as appropriate

Enter, update, and close all support activity in the ticketing system within SLA

Install, upgrade, troubleshoot, and configure desktops, laptops, tablets, phones, peripherals, and related hardware

Install, upgrade, troubleshoot, and configure commercial, custom, and SaaS software applications

Provide support for meetings and conference rooms, including web, audio, and video technologies

Participate in after-hours on-call support on a rotating basis

Assist with the coordination and execution of planned and unplanned infrastructure downtime activities

Perform all other duties as assigned

Qualification

Windows technologyApple technologyEnd user supportTechnical certificationsClient management softwareActive DirectoryAnalytical skillsCustomer service skillsWrittenVerbal skillsOrganizational skills

Required

High School Diploma or equivalent

Minimum 2 years of relevant experience supporting end users

Experience with and expertise in Windows technology, including Windows 10

Excellent Customer Services skills both in person, via phone and written via a remote session/email/IM, etc

Experience with and expertise in Apple technology, including MacOS and iOS

Strong analytical and troubleshooting skills

Strong organizational skills and the ability to stay on track and manage tasks over time. Able to assess, set priorities and prioritize tasks dynamically as needed

Strong written and verbal skills with the ability to effectively communicate with all levels of staff

Physically able to safely lift and carry up to 40 pounds to move, install, unpack PC equipment, office supplies, etc. as required

Transportation to drive between two locations (Danvers and Beverly)

The ability to perform repetitive motions with the wrists, hands, and fingers

The ability to extend hands and arms in any direction to access materials, equipment, or a keyboard

The ability to sit for long periods of time (often more than 70% of the workday)

Ability to view and read information from a computer monitor, reports, and documents

Preferred

Associate Degree in IT, MIS, CS (or related)

Technical certifications are a plus (Microsoft, Apple, A+ etc.)

Prior experience supporting a laboratory environment

Experience administering or using client/endpoint management software (InTune, LANDesk, JAMF, etc.)

Experience with ticket management software

Experience in the administration of user accounts and properties – creation, deletion and maintenance etc

Experience supporting users in an Active Directory environment

Experience supporting Google G Suite and related technologies

Benefits

Medical (BCBS) and Dental (Delta Dental) plans paid at 90%

Vision Insurance

Life Insurance, Short and Long Term Disability

Flexible Spending accounts

401(k) Plan with 6% match

Tuition Reimbursement

Generous PTO package

Parental Leave

Pet Insurance

Employee Assistance Program

Onsite Subsidized Cafeteria

Free Parking

Company

Cell Signaling Technology (CST)

Founded by research scientists in 1999, Cell Signaling Technology (CST) is a private, family-owned company that prides itself on operating as a research institute developing quality products for other researchers.

Founded in 1999

Danvers, Massachusetts, USA

501-1000 employees

https://www.cellsignal.com

H1B Sponsorship

Cell Signaling Technology (CST) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (3)

2021 (6)

2020 (1)