RingCentral · 1 day ago
Senior Manager, Professional Services
Denver, Colorado
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $203K/yr
5+ years expRingCentral is a leading provider of business cloud communications and contact center solutions. The Senior Manager of Professional Services will lead a team of contact center delivery Project Managers, ensuring the delivery of high-quality services and customer satisfaction while developing the team and improving organizational strategies.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Managing a team of Project Managers delivering Contact Center as a Service (CCaaS) projects in North America
Delivering on and helping to create a standardized documented methodology and ensuring consistency of reporting for roll-up of PMO wide updates for executive consumption
Develop the delivery Project Manager team by increasing their skills, competencies, adherence to Best Practices, and compliance with Professional Services standards
Partner with Sales, Customer Success, Support, and Product Management to delight customers and ensure the highest levels of Customer Satisfaction
Work cross-functionally to communicate technology vision, evolution, project scope, timeline, and dependencies for technology-based developments
Own initiatives to develop the team, deliver organizational improvements, and evolve business strategy
Ensure key initiatives aligned with the business strategy are meeting required timelines and executive commitments
Supervise the management of month end revenue processes
Qualification
Required
Minimum 2+ years leading customer facing organizations such as, Professional Services, Customer Support, or Customer Success
3+ years in Professional Services customer facing experience
Bachelor's Degree or equivalent work experience. Industry related certifications including; PMP, Agile, Six Sigma, ITIL, etc. desirable
Enterprise telephony industry experience with solutions like inContact, Nice, Verint, Genesys, Cisco, Avaya, Microsoft, Mitel, Broadsoft, Five9s, 8x8, Talkdesk, Aspect, etc. is highly desirable
Demonstrated success with implementations of scale (hundreds of sites, thousands of users), complexity, and high-profile enterprise customers
Ability to coach professionals at all levels of development, from early career hires to the experienced professional wanting to enhance already robust skills
Strong understanding and experience with Customer Experience (CX) and Customer Journey Mapping valuable
Detail and results oriented; skilled at both planning and hands-on execution
Self-motivated individual capable of working in a fast-paced, dynamic environment
Desire experience leading the development of new professional service offerings and associated artifacts such as standard SOWs, delivery methodologies, delivery best practices, etc
Must be customer and relationship-focused with strong interpersonal and communication skills
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, and Chairman of the Board
Vlad Vendrow
Co-Founder and Chief Technology Officer
Recent News
2026-01-07
2025-12-25
2025-11-10
Company data provided by crunchbase