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Gallagher Bassett · 1 day ago

Workers Compensation Claims Trainee - New England

United States

Full-time

Remote

New Grad

$45K/yr - $72K/yr

Gallagher Bassett is a leader in claims management, dedicated to helping clients navigate complex challenges. They are seeking a Workers Compensation Claims Trainee as part of their Emerging Talent INVEST Program, which offers recent graduates a structured learning experience in claims management and client service. The role involves hands-on training, mentorship, and gradual ownership of claims under supervision.

BeautyCosmeticsE-Commerce

Responsibilities

Participate in Structured Learning: Actively engage in the first phase of the INVEST Program, which includes instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations

Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims

Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios. The sandbox allows colleagues to practice making decisions, inputting data, and managing mock claims without risk, helping build confidence before handling actual cases

Complete Program Milestones: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career

Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization

Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3 of the program. Claim assignments will begin at an incremental, supportive pace, with inventory gradually increasing as confidence and competency develop

Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision. Begin applying program training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations

Claims Analysis and Learning: Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps

Stakeholder Communication: Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees; secure key details from medical providers and other key stakeholders to support collaborative, outcome-focused, and empathetic claims handling

Client Service Instructions & Carrier Guidelines: Learn how to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations. This includes understanding unique requirements for documentation, communication, and jurisdictional standards across our diverse client base

Reserving Acumen: Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes. You’ll learn how accurate reserving supports financial stewardship and impacts overall claim strategy

Qualification

Claims managementInsurance knowledgeProblem-solvingM365 proficiencyCurious mindsetActive listeningAdaptabilityTime managementDetail-orientedCommunication skills

Required

Bachelor's degree or 4-year degree from an accredited institution preferred

Active listening skills

Problem-solving mindset

Adaptable to changes in procedures and technology

Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT)

Strong verbal and written communication skills

Strong time management and ability to multi-task

Detail-oriented

Curious, learning-focused mindset

Benefits

Medical/dental/vision plans, which start from day one!

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

Company

Gallagher Bassett

About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk.

Founded in 1999