Spectrum Killian Dental Lab Alliance · 2 days ago
Account Manager
Santa Ana, CA
Full-time
Onsite
Entry, Mid Level
$85K/yr - $95K/yr
2+ years expSpectrum Killian Dental Lab Alliance (SKDLA) is a nationally recognized leader in restorative dentistry, dedicated to helping people smile with confidence. They are seeking a highly motivated Account Manager to build and nurture long-term relationships with key dental offices, ensuring exceptional customer satisfaction and driving growth through proactive communication and strategic account development.
Medical Device
Responsibilities
Serves as a trusted partner and primary liaison for a portfolio of 50–75 key dental offices and partners
Builds and maintains strong, long-term relationships that drive satisfaction, retention, and business growth
Proactively engages with clients to anticipate needs, resolve issues, and ensure a seamless experience from case submission through completion
Collaborates cross-functionally with Customer Service, Production, Design, and Quality teams to deliver exceptional service and consistent communication
Identifies opportunities to expand existing relationships through strategic account development, reactivation of dormant accounts, and partnership with marketing and sales teams
Delivers a “Platinum Experience” by providing personalized, reliable support and representing the voice of the customer across the organization
Monitors and reports on key account performance metrics, including case volume, satisfaction, and retention trends
Provides insights and feedback to leadership to drive service enhancements and continuous improvement initiatives
Contributes to quarterly business reviews and strategic planning discussions to support company-wide goals
Qualification
Required
2+ years of experience in account management, customer success, or client relations; experience in the dental industry is a plus, but not necessary
High emotional intelligence and polished communication skills; professional, composed, and confident under pressure
Hands-on, gritty, scrappy problem solver who takes ownership and follows through
Proactive and anticipatory-sees potential issues before they arise and acts quickly to resolve them
Highly organized, with the ability to manage many active accounts and competing priorities without losing detail
Strong commercial instincts; recognizes opportunities to grow revenue while balancing customer and business needs
Customer-centric mindset with a genuine passion for helping professionals succeed
Collaborative and adaptable—comfortable coordinating across Operations, Production, and Design teams to ensure seamless execution
Data-curious; uses metrics and insights to monitor account health, identify trends, and inform decisions
Strong understanding of dental terminology, products, and workflows—or the ability to learn technical concepts quickly
Demonstrated success in building and maintaining long-term client relationships with professionalism, empathy, and care
Proficient in CRM systems and the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Benefits
Comprehensive medical, dental, and vision insurance plans
401K
Company
Spectrum Killian Dental Lab Alliance
Spectrum Killian Dental Lab Alliance (SKDLA) is a cooperative network of full-service dental laboratories that have come together to provide high-quality products, dental implant solutions, and world-class esthetics.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Edwin Fajardo
Founder
Company data provided by crunchbase