Capgemini · 1 hour ago
FSSBU - Product Owner (DialogGPT) - VAN - C2
New York, NY
Full-time
Onsite
Senior Level
$105K/yr - $115K/yrCapgemini is a global business and technology transformation partner, and they are seeking a Product Owner to lead the conversational AI capability built on Kore.ai XO11 DialogGPT. The role involves defining conversational standards, routing strategy, and prioritization to ensure scalable, high-quality automation across service channels.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Own end to end conversational AI capability design using Kore.ai XO11 DialogGPT
Define dialog patterns, prompt standards, routing logic, and escalation frameworks
Establish clear guidelines for when DialogGPT is used versus NLP or rules based flows
Lead conversion strategy from legacy IVR and chat experiences to AI driven conversations
Drive prioritization of intents, journeys, and enhancements based on business value and effort
Partner with business, UX, engineering, and platform teams to guide delivery
Review conversation analytics and transcripts to identify optimization opportunities
Ensure consistency across voice and digital conversational experiences
Qualification
Required
Proven experience designing conversational AI and LLM driven dialog systems
Hands on experience with Kore.ai platform, preferably XO11
Experience designing large scale voice and chat experiences
Strong ability to translate business requirements into conversational designs
Comfort operating in evolving AI and experimentation driven environments
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
Founded in 1967
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
2026-01-16
Company data provided by crunchbase