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OtterBase · 1 day ago

Desktop Support Specialist

New York, NY

Full-time

Onsite

Mid Level

4+ years exp

OtterBase is seeking a Desktop Support Specialist to provide hands-on end user support in their New York City office while also assisting a global infrastructure team. The role involves delivering high-touch support to users, managing user accounts and devices, troubleshooting issues, and maintaining IT asset inventory.

ConsultingHuman ResourcesLegal

Growth Opportunities

Hiring Manager

Anthony Mulherin

Responsibilities

Deliver high-touch support to creative and executive users

Provision and deploy hardware; onboard and train new hires

Manage user accounts, permissions, and devices

Troubleshoot Windows and macOS desktops, laptops, peripherals, and mobile devices

Resolve basic break/fix, connectivity (wired/wireless), and security-related issues

Support incident response, patching, and anti-malware tools

Work within a Service Desk ticketing system and document solutions

Maintain local IT asset inventory

Support projects and coordinate with L2/L3 teams as needed

Qualification

WindowsMacOSOffice 365 administrationITSM toolsMDM toolsBasic security conceptsBasic networking conceptsFlexibility for after-hours supportCommunication skills