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Westgate Resorts · 1 day ago

Slots Floorperson

Las Vegas, NV

Part-time

Onsite

New Grad, Entry Level

Westgate Resorts is a renowned hospitality company located adjacent to the Las Vegas Convention Center. They are seeking a Slots Floorperson to provide exceptional customer service, coordinate slot personnel activities, and ensure guest satisfaction in the casino environment.

CasinoHospitalityResorts

Responsibilities

Assist employees in maintaining good customer service. Coordinate stations and breaks as required

Count change, carousel and booth banks as they close, or as directed, to verify accuracy and completeness of hotel funds

Responsible for coordinating activities of slot personnel assigned area

Clear coin in jams and hopper jams using SDS card, verify SDS sees a problem and use manual dexterity and/or a screwdriver to correct the problem. Judge if a simple solution is not possible and close the machine for a mechanic to repair

Request for fill. Write request for fill and carry coin to slot machine. Place coin in machine using SDS card and keys to complete coin payout

Inform guest regarding jackpot amount with appropriate tax information. Write request for jackpot winnings; complete tax form (if required); and, using keys and SDS card, clear the SDS machine so play may continue

Promote benefits of super slot club to guests, sign them up, and encourage use of their card for ratings and promotions

Ensure guest satisfaction within hotel/department guidelines

Qualification

Customer serviceBasic mathematicsManual dexterityComputer skillsProblem-solvingSocial skillsJudgmentEnglish language proficiency

Required

Ability to act independently

Must be 21 years of age

Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions

Ability to read, write, speak and understand the English language in order to complete fills, jackpots, and tax forms; read slot codes and correspondence; and communicate with management, staff and guests

Ability to read, writes, speak and understand the English language to provide clear direction, instruction and guidance

Ability to read, writes, speak and understand the English language to follow written and/or verbal instructions

Basic mathematical skills necessary to calculate fills, jackpots, imprest and taxes

Sufficient manual dexterity of hand in order to use calculator, computer keyboard, general office equipment, multi-line telephone and complete general machine repair

This position requires considerable physical activity on a continuous basis throughout the shift

Ability to operate keys, screwdriver, money cart, SDS card, calculator, camera, cannon, and jackpot book to maintain machines and assist guests

Ability to exercise judgment and implement control over the performance of staff

Adheres to control procedures

Ability to deal with problems requiring initiative and good judgment

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations

Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management, employees and guests in verbal/written form

Ability to access and input information using a moderately complex computer system

Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns

Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures

Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines

Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices

Ability to exercise judgment and implement control over the performance of staff in assigned area

Check station before, during and after shift for proper cleanliness

Ability to maintain attendance in conformance with standards

Ability to maintain a neat, clean and well-groomed appearance

Ability to grasp, bend, stoop, reach, kneel, crouch, lift and/or carry, or otherwise, move coins weighing a maximum of 50 lbs. to a height of 4 feet on a continuous basis

Ability to move and work throughout the Casino for the duration of the shift

Ability to walk/stand and work 100% of shift walking a maximum of 5 miles

Ability to remain alert throughout the duration of shift

Ability to push/pull coins on a handcart weighing a maximum of 500 lbs. on an intermittent basis

High school diploma or GED equivalent