NEOGOV · 1 day ago
Customer Service Technician I/II
Redlands, CA
Full-time
Onsite
Entry, Mid Level
$46K/yr - $55K/yr
1+ years expNEOGOV is a company providing municipal services through the City of Redlands. They are seeking a Customer Service Technician I/II to provide professional and courteous customer service support for various City services, including handling billing issues and processing service work orders.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Prepares and processes service work orders for various City services, including establishing new accounts and discontinuance of accounts
Resolves technical billing issues, researches discrepancies, provides comprehensive information to customers regarding utility billing related matters and utility programs
Performs financial transactions including processing payments, refunding credit amounts, adjusting charges and/or deposits, reversing payments, and adjusting services fees
Identifies customer service issues and initiates work orders for field maintenance staff including solid waste requests for special pick-ups, service level evaluations, delivery or pickup of additional solid waste or recycling containers, and delivery or pickup of roll-off boxes
Balances cash drawers, sorts and balances receipts, and posts daily cash receipts
Encourages participation in and provides information on water conservation and recycling programs; refers customers as needed
Estimates average water meter usage and reports any errors to appropriate personnel
Performs a variety of general administrative support duties, including typing and proofreading a variety of documents, maintaining files and records, and sorting incoming mail; and
Performs related duties and responsibilities as assigned
Qualification
Required
One year of general experience as a customer service representative; preferably including phone and counter service and processing corresponding paperwork
Two years of increasingly responsible experience as a customer service representative including phone and counter service and processing of corresponding paperwork
One year of cash handling experience
Equivalent to a high school diploma
Ability to work in a standard office environment; ability to travel to different sites and locations
Regularly required to talk or hear. Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Preferred
Cash handling experience is desired
Benefits
Medical Insurance – City pays between $800 and $2,100 p/mo for employees and eligible dependents depending upon level of coverage
Dental Insurance – City pays monthly premium for employees and eligible dependents; 2 plans
Vision Reimbursement – up to $300 per year
State Disability Insurance
Life Insurance - $25,000
Accidental Death & Dismemberment - $25,000
The City participates in Social Security
Vacation Leave – 80 hours accrued in first year
Sick Leave – 96 hours annually
14 Paid Holidays plus 4 Floating Holidays
Longevity Pay
Credit Union
Employee Assistance Program
Tuition Reimbursement Program - $2000 per fiscal year
Public Employees Retirement System (PERS) – 2% @ 55 for employees who are considered a "classic" member of Cal PERS or a current member of another California public retirement system who is hired on or after January 1, 2013.
Public Employees Retirement System (PERS) – 2% @ 62 for an employee who becomes a "new" member of Cal PERS for the first time on or after January 1, 2013 and who was not a member of another California public retirement system prior to that date; employee contributes half of the contribution rate.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase