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Zander Insurance · 2 days ago

Case Manager

Nashville, TN, US

Full-time

Onsite

New Grad, Entry Level

Zander Insurance is a family-and-employee-owned agency that has been in business for nearly 100 years. The Case Manager plays a vital role in client satisfaction by guiding clients through the insurance process and addressing their needs in a fast-paced environment.

Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsurance

Responsibilities

Answering incoming calls

Making outbound follow-up calls

Working as the guide through the insurance process

Meeting weekly metrics

Qualification

InboundOutbound callsMicrosoft OfficeTyping speed 40wpmCompassionate communicationAdaptability

Required

You have a great attitude and the heart of a teacher

You thrive in a fast-paced environment

You are reliable, adaptable, and compassionate

You have basic knowledge of Microsoft Office programs

You have a typing speed of at least 40wpm

You have inbound and outbound call experience and can handle high call volume

You have the ability to work from home

Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone

The employee is occasionally required to use hands and fingers to operate, handle, and reach

Specific vision abilities required by this job include close vision and the ability to adjust focus

Communicate effectively in English, writing and verbally in person, via email and via telephone

Communicate effectively via telephone for extended periods of time, up to 7 hours per day

Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately

Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others

Sit & stand for extended periods of time up to 7 hours per day

Must be able to walk up and down stairs (there are no elevators in the 2-story main office building)

Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required

The noise level in the work environment is usually moderate to loud