RingCentral · 1 day ago
NOC Surveillance Analyst
Denver, Colorado
Full-time
Onsite
Entry Level
$57K/yr - $82K/yr
2+ years expRingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a NOC Surveillance Analyst to monitor production networks, investigate system issues, and support escalation tickets for complex VOIP/Voice, data, or system issues.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Monitor production networks to detect system issues and/or alarms
Investigate alarms and issues accordingly based on RingCentral’s Standard Operating Procedures
Swiftly resolve issues or escalate issues to the appropriate owning department for further attention
Provides analysis and support in escalation tickets for complex VOIP/Voice, data, or system issues. Promptly enters new data and updates into multiple ticketing systems; ensuring accurate and up-to-date information including steps taken to troubleshoot or resolve issues
Implement disaster recovery procedures to prevent or limit system downtime
Professionally triage with business partners, vendors, and customers to resolve issues swiftly
Promptly responds to incoming communications (phone, email, instant messaging, etc…) and directs reports and information requests appropriately
Ability to act independently with little to no supervision
Qualification
Required
2 years' work experience
College degree or equivalent experience
Familiarity with Windows and Linux based systems
Familiarity with VOIP and SIP protocols
Familiarity with basic Networking Principles: TCP/IP, HTTP/S
Familiarity with JIRA and Confluence
Familiarity with change management best practices
Analytical thinking
Disciplined
Clear communication skills
Quick learner
Stress Resistance
Preferred
Experience using an Event Management System: HP Open View, Zabbix, Solar Winds, BMC
Some scripting and regex knowledge
Telecommunications industry experience
Experience in customer-facing roles
Benefits
Differential pay for the overnight shifts.
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, Chairman
Vlad Vendrow
CTO
Recent News
2026-01-07
2025-12-25
2025-11-10
Company data provided by crunchbase