NEOGOV · 3 months ago
Senior IT Systems Administrator
Gwinnett County, GA
Full-time
Hybrid
Senior Level
$85K/yr - $113K/yr
5+ years expNEOGOV is seeking a Senior IT Systems Administrator to manage mission-critical public safety applications and systems for Gwinnett County. The role involves overseeing server and service monitoring, leading technical projects, and ensuring compliance with security standards while providing support to various public safety agencies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Lead the administration, maintenance, and optimization of critical public safety applications and systems (CAD, RMS, Mobile, and related platforms). Ensure high availability, performance, and compliance with CJIS and county security standards
Manage and execute technical projects, including system upgrades, interface integrations, and application deployments. Collaborate with vendors, internal IT teams, and public safety agencies to deliver reliable solutions on time and within scope
Proactively monitor server, application, and service health. Diagnose and resolve complex technical issues impacting Police, Fire, Sheriff, Corrections, and other agencies. Provide Tier 3 support and lead root-cause analysis to minimize downtime
Develop and maintain technical documentation, SOPs, and change management records. Ensure systems meet audit, CJIS, and county compliance requirements. Identify opportunities for process automation, efficiency gains, and cost savings
Provide Tier 3 support, troubleshooting and resolving complex issues escalated from IT staff and agency personnel. Ensure compliance with CJIS, county security policies, and audit requirements through proper configuration management and documentation
Develop and maintain SOPs, technical documentation, and change records to support knowledge transfer, continuity, and accountability
Collaborate with vendors, IT divisions, and public safety stakeholders to implement solutions, coordinate testing, and validate system changes
Automate and streamline routine processes such as monitoring, reporting, and deployments to improve efficiency and reduce downtime
Support data integrity and interoperability by validating information flowing across CAD, RMS, Mobile, Jail Management, Warrant, and other integrated systems
Mentor and guide junior staff by providing technical expertise, reviewing work, and promoting professional growth within the Public Safety Solutions team
Qualification
Required
Bachelor's Degree Computer Science, IT or in a related field
Five years of progressively responsible, professional level analyst and systems experience in a large scale Information Technology environment
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered
Preferred
Certifications in ITIL V4 Foundations
Microsoft Azure Fundamentals
CompTIA A+/Network+/Security+
Benefits
Health coverage
A robust wellness program (Spouses can participate, too!)
Onsite employee wellness center
Longevity pay
Tuition reimbursement
Flexible spending accounts for medical and dependent care
Health Reimbursement Arrangement (HRA) available
Health Savings Account (HSA) available
Retirement and Savings Plans
401(a) Defined Contribution
457 (b) Deferred Compensation
Financial education programs
Basic, optional, and dependent life insurance
Short-term and long-term disability
Critical illness and accident insurance
Hospital indemnity insurance
Identity theft protection
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase