Service Desk Specialist jobs in United States
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Darden · 2 days ago

Service Desk Specialist

positionOrlando, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Darden is a company seeking a Service Desk Specialist to join their Information Technology Team. The role involves answering and prioritizing Service Desk calls, resolving non-maintenance problems, and maintaining effective communication with users and service organizations.

Food and BeverageFood ProcessingRestaurants
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H1B Sponsor Likelynote

Responsibilities

Answers Service Desk phones in a timely and efficient manner. Answers phones quickly and responds to the caller in a professional manner
Enters, updates, and closes Incidents in IT Service Desk. Opens a new Incident describing the issue for each new call received. Updates and closes open Incidents when the issue is resolved
Places hardware service tickets when appropriate. Accurately determines when hardware service is required and places calls to service vendors describing the failure and the steps taken to determine the failure. Follows up with our restaurants and service vendors to ensure prompt service delivery
Practices clear, correct verbal and written communication skills with our users and service organizations
Resolves most non-maintenance problems with an accurate knowledge of system procedures and tools
Demonstrates teamwork with Senior Specialists, the Support staff, and upper management. Communicates and follows through on any job or task assigned by second level support staff in a timely and accurate manner. Keeps management informed of important issues and follow proper escalation procedures
Maintains a good working relationship with our users and service organizations. Demonstrate a positive attitude and willingness to Service our callers. Practice excellent customer service skills
Keeps abreast of the latest hardware and software developments offered by Restaurant Systems
Establish a thorough knowledge of the systems and procedures used by all concepts

Qualification

Word processing softwareSpreadsheet softwareCustomer serviceVerbal communicationWritten communication

Required

Experience using standard word processing and spreadsheet software
High school diploma or equivalent required

Company

Darden

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Darden’s family of restaurants features some of the most recognizable and successful brands in full-service dining — Olive Garden, LongHorn Steakhouse, Yard House, Ruth's Chris Steak House, Cheddar’s Scratch Kitchen, The Capital Grille, Chuy's, Seasons 52, Eddie V's and Bahama Breeze.
dateFounded in 1938
location
Orlando, Florida, USA
people-size10001+ employees
web-link
https://www.darden.com/

H1B Sponsorship

Darden has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (9)
2023 (5)
2022 (20)
2021 (2)
2020 (3)

Funding

Current Stage
Public Company
Total Funding
unknown
1995-05-31IPO

Leadership Team

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Christopher Chang
SVP & Chief Information Officer
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Doug Milanes
SVP, Chief Supply Chain Officer
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Recent News

Benzinga.com
Table For None: Restaurant Chains That Closed Locations In 2025
2025-12-31
Food Business News
Olive Garden menu innovations help raise revenues for Darden
2025-12-25
Investor's Business Daily
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2025-12-21
Company data provided by crunchbase