CFS · 1 day ago
IT Support Specialist
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
$55K/yr - $68K/yr
2+ years expCFS is a company that fosters an engaging, team-first culture, and they are seeking an IT Support Specialist to provide Tier 1–2 support to various users and environments. The role involves troubleshooting issues related to Windows OS, Microsoft 365, and networking while maintaining high standards of customer service and documentation.
Human ResourcesStaffing Agency
Hiring Manager
Hannah Peitz (Moore)
Responsibilities
Provide technical support for hardware, software, and networking issues across multiple clients
Troubleshoot Windows desktops, servers, and virtual environments (VMware / Hyper-V)
Perform user and permissions administration within Microsoft 365 Admin Center, Entra ID, Azure AD, and Active Directory
Support desktop hardware, peripherals, and Windows OS environments
Assist with SharePoint administration and troubleshooting
Utilize ConnectWise RMM tools for monitoring and remote support
Maintain accurate documentation in IT Glue
Escalate advanced issues to senior engineers when appropriate
Monitor systems proactively to resolve potential issues before they escalate
Follow organizational policies and security best practices
Qualification
Required
Deliver Tier 1–2 support to a variety of users and environments
Troubleshoot issues related to Windows OS, Microsoft 365, Active Directory, networking, and virtualized systems
Maintain strong communication and documentation standards
Thoughtful problem-solving
Adaptability
Commitment to high-quality customer service
Provide technical support for hardware, software, and networking issues across multiple clients
Troubleshoot Windows desktops, servers, and virtual environments (VMware / Hyper-V)
Perform user and permissions administration within Microsoft 365 Admin Center, Entra ID, Azure AD, and Active Directory
Support desktop hardware, peripherals, and Windows OS environments
Assist with SharePoint administration and troubleshooting
Utilize ConnectWise RMM tools for monitoring and remote support
Maintain accurate documentation in IT Glue
Escalate advanced issues to senior engineers when appropriate
Monitor systems proactively to resolve potential issues before they escalate
Follow organizational policies and security best practices
Preferred
2+ years of experience in an IT Service Desk or technical support role (MSP experience preferred)
Strong troubleshooting, analytical, and multitasking skills
Experience with Microsoft 365, Entra ID, Azure AD, Active Directory
Experience with Windows OS and desktop support
Experience with SharePoint
Experience with VMware / Hyper-V
Experience with networking fundamentals
Experience with ConnectWise RMM
Strong communication and documentation abilities
Experience with automation tools
Experience with Google Workspace
Experience with Active Directory domain server setup
Experience with Microsoft Intune
Experience with backup solutions (Datto)
Experience with security tools (SentinelOne, Huntress, DNS filtering)
Experience with SIP/VoIP systems
Experience with email security tools (Avanan)
Benefits
Competitive healthcare
Retirement plan with 3% match
3 weeks PTO
And more
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase