College IT Support Technician I jobs in United States
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The University of Alabama · 1 day ago

College IT Support Technician I

positionTuscaloosa, AL
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$19.33/hr - $24.18/hr

The University of Alabama is seeking a College IT Support Technician I to provide service to faculty, staff, and students utilizing college computer systems. This role involves troubleshooting, repairing, and maintaining computer hardware and software, as well as coordinating with vendors for multimedia equipment installation and maintenance.

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H1B Sponsor Likelynote

Responsibilities

Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software
Resolves issues over the phone, email, or walk-ins
Monitors requests through completion and performs all related communication with customers
Coordinates outside vendors for installation and maintenance of multimedia equipment as needed
May provide guidance and/or supervision to student IT technical workers
May provide on-site support for server issues in the event of service outages
Oversees maintenance and operational readiness of all Culverhouse classrooms, computer labs, and desktop computers
Recruits, hires, and trains a student staff to help provide support
Develops and maintains comprehensive maintenance and operational readiness support logs to ensure the cost effective and timely support of all hardware and system software, electronic, and mechanical support equipment

Qualification

Troubleshoot Windows systemsMaintain audio visual systemsNetworkUser AdministrationTroubleshoot Linux systemsTroubleshoot Apple systemsTrouble ticket softwarePHPRubyCertifications AppleCertifications DellCertifications etc.Interpersonal skills

Required

High school diploma or GED
Must have valid U.S. driver's license
Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies
Ability to troubleshoot Windows based systems and software
Ability to maintain complex audio visual systems and Network and User Administration
Demonstrated interpersonal skills

Preferred

Two (2) years experience managing student employees and management and use of trouble ticket software
Experience troubleshooting Linux and Apple based systems
Certifications from Apple, Dell, Microsoft, Red Hat, Crestron, A+, etc
Experience with PHP and Ruby

Company

The University of Alabama

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The University of Alabama is a student-centered research university and an academic community committed to enhancing the quality of life for all through breakthrough research.
dateFounded in 2015
location
Newport, Rhode Island, USA
people-size1001-5000 employees
web-link
https://thewanderlustgroup.com

H1B Sponsorship

The University of Alabama has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (90)
2023 (66)
2022 (43)
2021 (59)
2020 (75)

Funding

Current Stage
Late Stage
Total Funding
$52.85M
Key Investors
Thursday Ventures
2022-01-19Series C· $30M
2020-10-28Series B· $14.2M
2018-10-17Series Unknown· $2.4M

Leadership Team

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Alexa Ellis
International Language Partner
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Beverly Cline
Coordinator of Communication and Partnerships-Orientation and Special Programs
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Company data provided by crunchbase