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LITERACY SOURCE, A COMMUNITY LEARNING CENTER · 2 days ago

Volunteer Program Manager

Seattle, WA

Full-time

Hybrid

Entry, Mid Level

$63K/yr - $64K/yr

1+ years exp

Literacy Source is a community learning center dedicated to providing education and opportunities for adults in the Seattle area. The Volunteer Program Manager will manage and coordinate a comprehensive volunteer management program, overseeing outreach, recruitment, training, and support for over 200 volunteers, while ensuring alignment with the organization's mission and values.

Higher Education

Responsibilities

Manage, coordinate, and maintain a comprehensive volunteer management program

Coordinate outreach, recruitment, training, and ongoing tracking and maintenance of both on-site and off-site volunteers

Coordinate and supervise WSC AmeriCorps and VISTA programs and members

Create an on-going welcoming rapport with volunteers to ensure they feel supported and valued

Support the Literacy Source mission, values and current strategic plan

Conduct two monthly New Volunteer Orientations (NVO) online

Coordinate participation in volunteer recruitment events and opportunities

Publicize opportunities for volunteers, including updating information on online sites and coordinating posting of flyers in communities

Work with the Communications Manager to facilitate distribution of information relevant to volunteers including a monthly online volunteer newsletter

Work with Website Development to maintain information on the website for volunteer site and events page

Respond to all volunteer enquiries, screen and interview potential volunteers

Coordinate recruitment and placement opportunities with Seattle Public Library Conversation Class Manager

Assist Co-E.D., Directors with board and committee member recruitment and outreach

Work with the Co-E.D., Educational Director to coordinate volunteer trainings, including developing an annual training plan and updating online training resources

Provide administrative support for local online and in-person trainings

Provide site supervision and overall support to AmeriCorps Service and VISTA members

Give job-specific guidance and support to all members as their work plan relates to volunteer recruitment, development, and support

Provide volunteer support to Seattle Public Library Conversation Class Manager

Coordinate volunteer resources and relevant content updates for the instructional Google Drive (with Instructional Team)

Work with Instructional Advisors to match tutors to students and instructors to classes

Plan and organize volunteer recognition events, including twice yearly Literacy Source celebrations and during annual National Volunteer Week

Spotlight a volunteer bi-monthly as a feature in the general E-Newsletter

Work with offsite Seattle Public Library Conversation Class Manager to recognize and support offsite volunteers

Develop an on-going friendly and supportive environment where volunteers feel welcomed, included and able to participate

Attend Board Governance Committee meetings as applicable, to assist in new Board member recruitment/onboarding/training process

Attend relevant local provider and community meetings

Attend the annual volunteer management conferences (Literacy Minnesota, Volunteer Admin Network)

Represent Literacy Source with other local non-profit volunteer programs and maintain networking connections

Review and manage volunteer policies, procedures, and standards of volunteer service

Monitor volunteer data entries in Apricot database with Office Coordinator and Data Manager

Plan and track a volunteer budget for trainings and volunteer appreciation with Co-E.D., Managing Director and Finance Manager

Track volunteer demographic data, tutor retention, and attrition with the Data Manager

Monitor a system that tracks volunteer training attendance

Set and monitor volunteer program KPIs to support long-term organizational strategic goals with Data Manager and Co-E.D., Educational Director

Regularly provide office coverage and assist with ongoing office activities, including phone answering, opening and closing

Provide updated information on volunteer activities for inclusion on website

Work easily as part of a team and participate in regular staff meetings

Support long-term strategic planning along with Board members and other staff

Other tasks as needed

Qualification

Program managementVolunteer program coordinationTraining designFacilitationCultural awarenessPublic outreach eventsCommunication skillsOrganizational skillsConflict managementInterpersonal skillsTeam collaboration

Required

Program management/leadership experience

Experience designing and running trainings for adults

1+ yrs. coordinating and running a volunteer program

Experience serving low-income, adult learners who face multiple challenges

Experience working in non-profit or public agency with individuals of diverse backgrounds

Demonstrated level of cultural awareness and commitment to advancing diversity, equity, and inclusion work

Ability to interact with a variety of diverse personalities, be able manage conflicts, different approaches, opinions and methods

Commitment to Professional Development in work area

Excellent verbal and written communication skills and demonstrated competence in interpersonal relationships and group facilitation

Demonstrated ability to organize public outreach events, good presentation skills

Ability to prioritize and execute multiple tasks in a busy office environment

Strong computer and organizational skills

Willing to work flexible hours, including evenings and occasional weekends

Preferred

1+ yrs. education or experience in working in adult foundational education, social work, or a related field

Ability to utilize statistics as a tool for highlighting volunteer program achievements

Lived experience that reflects our student population (proficiency in Spanish, Chinese, Amharic, Oromo, Arabic, Tigrigna; immigrant or refugee; non-traditional educational trajectory)