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Herff Jones · 1 day ago

Quality Supervisor

Warwick, RI

Full-time

Onsite

Senior Level, Lead/Staff

$65K/yr - $65K/yr

10+ years exp

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. The Quality Supervisor will ensure that all products meet quality standards, lead initiatives to reduce defects, and foster a culture of continuous improvement while supervising a team of quality inspectors.

Consumer GoodsJewelryProduct Design

H1B Sponsor Likely

Responsibilities

Ensure that all products meet or exceed established quality standards, driving customer satisfaction and brand reputation

Lead initiatives that reduce defects, improve first-pass yield, and minimize rework, contributing to cost savings and operational efficiency

Foster a culture of continuous improvement by identifying opportunities for process enhancements and implementing best practices

Serve as a key liaison between production, engineering, and customer service teams to resolve quality issues promptly and effectively

Promote safety and compliance across all quality-related activities, ensuring adherence to regulatory and corporate standards

Supervise and mentor a team of quality inspectors and coordinators, ensuring consistent application of quality standards

Conduct daily audits of production processes and finished goods to verify compliance with specifications

Review and analyze quality metrics such as First Pass Yield, scrap rates, and corrective action status; develop action plans to address gaps

Lead weekly Corrective Action Committee meetings and ensure timely closure of open issues

Investigate root causes of quality failures and implement corrective and preventive measures

Communicate quality performance and findings to all departments through reports, dashboards, and alerts

Maintain accurate documentation of training, audits, and incident reports in compliance with corporate requirements

Collaborate with cross-functional teams to support new product introductions and process changes

Respond to customer complaints and quality concerns, ensuring thorough investigation and resolution

Ensure team members have proper tools, training, and resources to perform their roles effectively and safely

Develop and update Standard Operating Procedures (SOPs) and work instructions related to quality processes

Support internal and external audits, including preparation and follow-up on findings

Drive employee engagement in quality initiatives through training and recognition programs

Stay current on industry trends and regulatory requirements to maintain best-in-class quality practices

Qualification

Quality controlRoot cause analysisContinuous improvementData analysisSafety complianceLeadership skillsCommunication skills

Required

Bachelor's degree in a technical field or equivalent experience

10+ years of experience in a production environment with a focus on quality control

Strong knowledge of quality tools and methodologies (e.g., root cause analysis, corrective actions, continuous improvement)

Excellent organizational and leadership skills to manage a diverse team across multiple departments

Ability to analyze data, identify trends, and implement effective solutions

Strong communication skills for interacting with internal teams, customers, and external partners

Commitment to safety, compliance, and delivering 100% quality

Physical ability to navigate the facility, perform inspections, and handle occasional lifting up to 50 lbs

Ability to move freely throughout the plant and office areas during the workday

Lift objects up to 40 lbs as needed

Good vision and color recognition for quality checks

Ability to work extended hours during peak production periods

Tolerance for above-average stress during busy seasons

Company

Herff Jones

Glassdoor3.3

Herff Jones is a company that makes customized class rings and graduation products.

Founded in 1920

Indianapolis, Indiana, USA

1001-5000 employees

https://www.herffjones.com

H1B Sponsorship

Herff Jones has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (1)

2022 (2)

2021 (1)