Randstad USA · 2 weeks ago
Help Desk Support Specialist - West Coast
United States
Contract
Remote
New Grad, Entry Level
$25/hr - $25/hrRandstad USA is seeking a Help Desk Support Specialist to provide Level 1 helpdesk support. The role involves taking calls, entering and following up on tickets, troubleshooting, and delivering outstanding desktop support to internal customers.
ConsultingHuman ResourcesInformation TechnologyRecruiting
Hiring Manager
Ryan Clingman (LION)
Responsibilities
Will be taking calls, entering and following up on tickets, and troubleshooting
Under general supervision, receives trouble calls on equipment, assesses problems, and delivers outstanding desktop support to internal customers
Researches complex problems. Serves as a technical resource
Provides problem-solving support to computer users
Provides direct assistance to diagnose and resolve client hardware and software Level 1 and Level 2 problems within SLAs
Prepares and installs end user hardware, software, and peripheral devices
Qualification
Required
Level 1 helpdesk support
Fully remote - PST hours
Length of Contract: 6 months
Hourly Pay: 25.00 p/hr
W2 Contract Only
Background Check Required
West Coast coverage - 1 position working 7:30am- 4:00pm (10:30am - 7pm EST), the other working 8:30M - 5:00PM (11:30am - 8pm EST)
Will be taking calls, entering and following up on tickets, and troubleshooting
Under general supervision, receives trouble calls on equipment, assesses problems, and delivers outstanding desktop support to internal customers
Researches complex problems. Serves as a technical resource
Provides problem-solving support to computer users
IT helpdesk experience required - not simply customer service
Provides direct assistance to diagnose and resolve client hardware and software Level 1 and Level 2 problems within SLAs
Prepares and installs end user hardware, software, and peripheral devices
Knowledge of Okta (or identity management tool) Windows 10 and 11, O365, MS Teams, and Microsoft Office 2013/2016 Suite, IE/Edge and Chrome web browsers, Windows PC hardware, PC Networking (TCP/IP, DHCP, etc.), Active Directory, and mobile device (iOS and Android) support
Preferred
ServiceNow experience is preferred, but any related ITSM experience is ok
Company
Randstad USA
Randstad US is a wholly owned subsidiary of Randstad Holding nv, a global provider of human resources solutions.
Founded in 1998
1001-5000 employees
H1B Sponsorship
Randstad USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (754)
2022 (776)
2021 (1143)
2020 (1749)
Funding
Current Stage
Late StageLeadership Team
Lindsay Bennett
Executive Business Partner to CEO, North America
Traci Fiatte
CEO, Professional and Commercial Staffing
Recent News
2025-02-18
PR Newswire
2025-02-06
Company data provided by crunchbase