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OneMain Financial · 1 day ago

Escalation Specialist

Evansville, IN

Full-time

Hybrid

Entry Level

1+ years exp

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Escalation Specialist is responsible for resolving complaints and providing exceptional service and support to customers, while driving change through effective organizational partnerships.

CreditFinanceFinancial ServicesInsuranceWealth Management

Responsibilities

Provides exceptional customer service daily

Establishes effective professional rapport with customers and business partners

Plans, organizes, and prioritizes own work routine to meet established schedule

Supports the activities of the Executive Office of Customer Care

Interacts, collaborates, and works with all levels of the OneMain organization

Handles complex issues that require subject matter expertise

Escalates issues to Executive Office of Customer Care management and/or within the organizational unit(s), as required

Responsible for walking the customer through the resolution process and provides a resolution for most complex customer situations of which business units are unable to resolve

Responds to a variety of customer concerns using exceptional customer service daily

Positively impact the customer’s experience and overall customer retention

Qualification

Customer serviceProblem solvingCritical thinkingMicrosoft OfficeVerbal communicationWritten communicationTeam collaborationOrganizational skillsSelf-motivatedFast-paced environment