Gallagher · 1 day ago
Client Manager
Latham, NY
Full-time
Hybrid
Mid Level
$53K/yr - $104K/yr
3+ years expGallagher Benefit Services is a trusted partner to organizations navigating important people decisions. As the Client Manager, you will ensure delivery of exceptional service to clients by actively managing accounts and collaborating with the sales team to enhance client satisfaction.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
Utilizing Gallagher’s resources and tools, you will create effective client deliverables
You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%
You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members
Prepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
Guide and support new hires and account associates
Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
Qualification
Required
Bachelor's Degree plus 3 or more years client service and/or claims management experience - OR - High School diploma degree/GED with 8+ years client service and/or claims management experience
Appropriately licensed
Able and willing to travel approximately 25% of the time
Working knowledge of Microsoft Windows applications and MS Office
Strong communication skills that will allow you to build professional relationships with both internal and external partners
Adaptable and remain composed in an environment that requires balancing multiple priorities
Actively seek to develop your professional skills and improve efficiency
Innovative and rarely satisfied with the status quo
Desire to learn Gallagher's tools, systems, and shared resources
Willingness to go the 'Extra Mile' to achieve results that benefit the client, the Branch and Gallagher
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase