Apptronik · 1 day ago
Field Service Engineer
Austin, TX
Full-time
Onsite
Senior Level
5+ years expApptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. They are seeking a Field Service Engineer to maintain robotic systems, perform repairs and training, and support system integration at customer sites.
Artificial Intelligence (AI)Industrial AutomationMachinery ManufacturingRobotics
Responsibilities
Report daily status of robots and connected equipment (at Apptronik and customer sites)
Perform all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management
Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ’s, training plans, and any other materials needed to maximize system uptime
Create status reports, dashboards, Pareto charts, and other analyses to show key metrics
Record and document system performance, issues, and suggestions for improvement
Travel to customer sites as necessary to perform system repairs, maintenance, and training
Support the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities
Define requirements, prioritize tasks, and ensure timely customer support in close partnership with systems engineering and product management
Champion best practices in customer support, ensuring high standards of field service, scalability, and reliability
Collaborate with product, project, and engineering teams to support the design and implementation of scalable and resilient systems
Qualification
Required
Track record of owning all aspects of spares, repairs, and maintenance on early stage products
Problem-solving in high pressure situations at customer facilities against stringent SLA's
Solid understanding of automation equipment, fleet management systems, IoT, and related technologies
Excellent communication skills and demonstrated ability to present to company senior leadership and customer representatives
Be an agent of change, fostering a culture of collaboration, creativity, innovation, and continuous improvement
Ability to work alone or in a cross-functional team setting
Collaboration with product and engineering on Design for Serviceability analyses
Bachelor's degree in a technical discipline (engineering, robotics, computer science, etc.)
Proven experience (5+ years) in servicing and maintaining complex electro-mechanical systems (robotics and automation a plus)
Proven experience (5+ years) in a customer-facing role
Experience with command line interface on PC systems
Familiarity with software systems, especially Linux, R-Viz, Plot Juggler, and ROS
Familiarity with Jira Service Management for issue ticketing, reporting, and tracking
International travel likely; passport highly desired
Travel up to 50% may be required
Preferred
Experience in deploying and integrating cloud-based platforms with warehouse and manufacturing management systems highly desired
Experience soldering (through hole and surface mount) a plus
Experience training others (company and customer personnel) a plus
Experience operating in a VR environment a plus
Familiarity with Unity or other video game engines and SteamVR is a plus
Benefits
Competitive salary w/ benefits
Highly motivating equity incentive package
Flexible work hours policy
Professional development opportunities
Generous Paid Time Off (PTO)
401k plan
Company
Apptronik
Apptronik is a robotics company that designs and builds human-centered robotics systems.
51-200 employees
H1B Sponsorship
Apptronik has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (5)
2023 (5)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$762.79MKey Investors
Humanoid GlobalTerex
2025-11-25Series B· $331M
2025-10-02Corporate Round· $0.06M
2025-02-13Series A· $403M
Leadership Team
Jeffrey Cardenas
CEO
Nicholas Paine
CTO
Recent News
2025-12-25
2025-12-22
2025-12-17
Company data provided by crunchbase