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Brooksource · 1 day ago

Technical Support Specialist

Birmingham, AL

Contract

Onsite

New Grad, Entry Level

Brooksource is seeking a Technical Support Specialist I to join their contracted team providing support for Energy Management Systems. The role involves monitoring systems, resolving issues, and ensuring operational continuity for critical infrastructure.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Monitor primary SCADA and ancillary systems for health and availability

Provide frontline problem resolution and coordinate repairs with EMS Department and other company personnel

Notify key customers regarding system outages and events impacting critical systems

Track and document cases thoroughly to completion with EMS team support

Adhere to Electronic and Physical access policies and compliance requirements

Support Business Continuity and Disaster Recovery systems

Provide input on process improvements and customer feedback

Qualification

IT systems supportWindows operating systemsUNIX-based operating systemsCustomer service orientationCritical thinkingMultitaskingInterpersonal skillsTeamworkCommunication skills

Required

Formal education in Computer Science or related IT field, or equivalent experience required

Experience in IT systems support and troubleshooting preferred

Excellent interpersonal and communication skills (oral and written)

Ability to work effectively in a team-oriented and sometimes stressful environment

Strong customer service orientation

Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal compliance requirements

Ability to multitask and prioritize based on operational impact to the Bulk Power System

Familiarity with Change Management processes and knowledge-based procedures

Critical thinking and problem-solving abilities

Ability to build and maintain relationships with key customers

Willingness to work rotating shifts, including nights, weekends, and holidays

Must understand and sign Federal Energy Regulatory Commission Standard of Conduct

Adherence to Separation Protocol and Insider Threat Program requirements

Enhanced screening (background, drug screen, psychological assessment) required

May be sequestered near the control center during severe weather as essential personnel

Preferred

Experience in IT systems support and troubleshooting preferred

Working knowledge of Windows-based operating systems preferred

Knowledge of AIX or other UNIX-based operating systems preferred

Understanding of distributed computer networks is a plus

Company

Brooksource

Glassdoor4.0

Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.

Founded in 2000

Indianapolis, Indiana, USA

1001-5000 employees

http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (10)