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Hilton Grand Vacations · 1 day ago

Agent Special Marketing Programs Confirmation

Las Vegas, NV, United States

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. They are seeking an Agent Special Marketing Programs Confirmation to oversee the department’s arrival audit processes, make outbound calls to confirm reservation details, and provide world-class customer service.

LeisureRecreationTravel

Responsibilities

Place outbound calls to guests 45 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility

Receive inbound calls from guests wishing to confirm their reservation and package details

Reserve, cancel, and reschedule reservations and package components as necessary

Problem solve and provide world-class customer service

Assist in the fulfilment of package components as needed

Complete end-of-day performance forms

Generate and distribute reports including arrival reports, agent error reports, and any ancillary reports as requested

Maintain a level of accuracy of at least 95% of input on all data entry tasks and ensure confidentiality of all data

Qualification

Microsoft Office SuiteData EntryFlexible ScheduleConfidentialityFast-paced Environment

Required

High School Diploma

Ability to work a flexible schedule

Proficient in Microsoft Word, Excel, Outlook and PowerPoint

Proficient in data entry

Ability to work in a fast-paced environment, react quickly to changes and proactively resolve needs of leadership and department

Ability to handle all matters with confidentiality and discretion

Benefits

Excellent health care options (medical, dental, and vision that encourage preventative care)

Paid Time Off (PTO) that allows for rest, relaxation or recuperation

All new Team Members are automatically enrolled in the HGV Retirement Savings Plan

Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.

Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount

Daily Pay Option